Acrobat will not open

[laura_0835]

Hi, I am using Windows 11 Pro and downloaded Acrobat Desktop. I have had this issue before in 2023/24 but uninstalling and re-installing Acrobat worked. Now, if I uninstall and reinstall it opens acrobat and I can use it whilst it is open, but as soon as I close Acrobat it will not re-open, any way, in normal or admin mode, etc. I find that in task manager acrobat has opened, but it does not open, show up in the taskbar or if I use "alt+tabs" to switch between windows. 

I have tried all steps on "support" and relevant discussion threads.

It is now more than a week and I am having to uninstall and reinstall acrobat every time I want to use it. This whole process takes about 40 mins, so it is not very efficient. I have resorted to downloading a Nitro trial. Before I give up entirely, does anyone have any idea?

[Abambo · Accepted solution]

Did you uninstall and run AcroCleaner afterwards, before reinstalling? AcroCleaner — Acrobat Desktop Tools and Utilities 

[laura_0835]

Hi Abambo,

I thought I had run that tool already, but maybe it was the repair tool,. I’ve run it and managed to re-install and re-open later in the day. However, when clicking on one file it said it had to update acrobat and then didn’t open that file but would open another one.

Thanks you.

[gauravs43202023]

Hello laura_0835,

Is your issue resolved or are you still facing the issue ??