acrobat will not open

[FredB855]

It opens a fullscreen white blank page then closes immediately.

I have removed it and reinstalled several times and it still does not work.

This has been going on for several months, I was hoping an update would fix it and nothing has changed.

Why am I paying for software that does not work?

[Meenakshi Negi]

Hi FredB855,

Thank you for reaching out.

Please try installing the Acrobat from the following link:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, we may need logs along with Acrobat and OS version details.

Let us know how it goes.

Thanks,

Meenakshi