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13

acrobat will not open

New Here ,
Oct 19, 2023 Oct 19, 2023

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It opens a fullscreen white blank page then closes immediately.

 

I have removed it and reinstalled several times and it still does not work.

 

This has been going on for several months, I was hoping an update would fix it and nothing has changed.

 

Why am I paying for software that does not work?

 

Screenshot 2023-10-19 162934.png

TOPICS
Crash or freeze , Create PDFs , Edit and convert PDFs , General troubleshooting , Modern Acrobat , Modern Viewer

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Hi FredB855,

 

Thank you for reaching out.

 

Please try installing the Acrobat from the following link:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, we may need logs along with Acrobat and OS version details.

Let us know how it goes.

 

Thanks,

Meenakshi

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