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FredB855
Participant
October 19, 2023
Question

acrobat will not open

  • October 19, 2023
  • 1 reply
  • 347 views

It opens a fullscreen white blank page then closes immediately.

 

I have removed it and reinstalled several times and it still does not work.

 

This has been going on for several months, I was hoping an update would fix it and nothing has changed.

 

Why am I paying for software that does not work?

 

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 20, 2023

    Hi FredB855,

     

    Thank you for reaching out.

     

    Please try installing the Acrobat from the following link:

    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    If the issue still occurs, we may need logs along with Acrobat and OS version details.

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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