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Acrobat will not print the title on documents

New Here ,
Dec 16, 2022 Dec 16, 2022

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Left is Microsoft Edge Print, Right is Acrobat. Happens on multiple printer brands. How do I fix this issue?

 

Screenshot 2022-12-16 113700.png

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Print and prepress

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correct answers 1 Correct answer

Community Expert , Dec 19, 2022 Dec 19, 2022

Your pdf was created from Word. I can print the pdf if I select the "Print as image" option under the Advanced print settings. It may be possible to re-create the pdf from Word using a PDF/X setting, (PDF/X-1a) which may fix the Acrobat print issue.

print as image.png

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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Can you share the file? Did you create it yourself? If so, how?

Also, what exact version of Acrobat are you using, and on what OS?

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New Here ,
Dec 19, 2022 Dec 19, 2022

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I myself do not create the files. they are created throughout the organization but this problem only seems to happen in acrobat but it happens on different computers running the newest version of acrobat on windows 10 or 11. File is attached to this post

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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In addition, please share a screenshot of your print dialogue(s).

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 19, 2022 Dec 19, 2022

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I don't get any dialog. not on the system anyway. I just hit print and it sends to the printer and prints out the document

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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Your pdf was created from Word. I can print the pdf if I select the "Print as image" option under the Advanced print settings. It may be possible to re-create the pdf from Word using a PDF/X setting, (PDF/X-1a) which may fix the Acrobat print issue.

print as image.png

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New Here ,
Dec 19, 2022 Dec 19, 2022

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This worked! Thank you very much!

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