Acrobat WILL NOT RESIZE HORIZONTALLY PAST A LIMIT

[LGDLEARNING]

Creating my own sub since there is no answer to this same problem here.

I can't resize my acrobat window past a limit (a third of my screen on my ultra wide monitor, and almost the whole screen on a regular 17"). 

I'm on windows, everything is up to date.

I've tried uninstalling, deleting cache, re-installing Acrobat, nothing works.

It's been a week and it's a massive inconvenience since I usually need to have 3 or 4 pdf's opened to compare data at one glance. I c'ant do that anymore. 

Any idea what's going on ?

[PravalJain · Accepted solution]

Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.....

Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues. 

[creative explorer]

@LGDLEARNING maybe it's a bug introduced in a recent Acrobat update that has changed the minimum window dimensions. It seems to be affecting users with large or ultrawide monitors disproportionately, as the "minimum" size is so large it becomes a major inconvenience. My boss has a ultra-wide curved screen and I know he has issues wile looking at websites on his Mac. 

Since you've already tried the standard fixes (reinstalling, clearing cache), and I am assuming you even disabling the "New Acrobat Reader" interface and reverting to the classic view fixes the issue. because you have been 'uninstalling, deleting cache, re-installing Acrobat' I would do this too, and make sure all old files are removed. 

I would try a clean install again. But first, uninstall Acrobat, then go to adobe.com and download their Adobe Cleaner Tool, fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Wipe Acrobat out. Also check the preferences too... I would clear that as well. When my MacBook Pro's battery was replaced. I had so many issues. Apple told me to 'purge' my preferences. I was in 'doubt' and so I made a copy to my desktop. And then selected everything in my preferences folder and 'purge' it. 17 gigs of data. 

Restart your computer.  And guess what, after retarting my computer, the preferences were only 384kb!! 

And then go back to adobe.com or Creative Cloud Desktop and download a fresh Acrobat. Don't use the old previous download because that's the issue. Get a new download! Follow the instructions and install it! And then restart your computer again so, it can create a new set of Preferences for Acrobat too! 

Try to follow the steps, it did work for me. 

[RichardfromGreenHearth]

I am having the same issue - frustrating

[PravalJain · Accepted solution]

Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.....

Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues. 

[RichardfromGreenHearth · Accepted solution]

That has worked - thanks

[LGDLEARNING]

Hi, 

There is no update available and I still have the problem when I go back to the new version of Acrobat. 

It's not happening with the old version, but that's, unfortunately, not a long term fix, since the new version is more convenient for my use. 

[Tariq Ahmad]

Hi @LGDLEARNING, 

You can check the availability of the latest patch here: https://adobe.ly/47osYTH....

As @PravalJain mentioned, you can check for pending updates in the app by launching Acrobat and going to Menu > Help> Check For Updates. 

Let us know how it works.

Best regards,
Tariq | Adobe Community Team