Acrobat X – Bei Aktivierung angeblich „Ungültige Seriennummer“

[Ransom77]

Hallo Leute,

seit Jahr und Tag verwende ich beim Installieren des Acrobat X die „S/N“, die auf dem schmalen Pappkarton aufgeklebt war bzw. die ich von Anfang an in einer kleinen Textdatei abgespeichert habe.

Installiere ich nun den Acrobat X, läuft die Installation ganz normal nach Eingabe der Serien-Nr. Starte ich dann aber den Acrobat erstmals, so erscheint nachfolgender Bildschirm:

Kann jemand mit diesem Phänomen etwas anfangen?

Ransom77

[Amal. · Accepted solution]

Hi there

Adobe Acorbat X is an EOL application and not supported on the latest Mac and Windows OS. For more info, please go through the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

~Amal

[Amal.]

Hi @Ransom77 

I hope this message finds you in good health. Thank you for reaching out.

I understand that you are experiencing some difficulties with your Adobe product X serial number. I recommend visiting the help page at Invalid or revoked serial numbers. This page contains valuable information that might address your issue.

Regards

Amal

[Ransom77]

Hi Amal,

Thank you for your message.

I followed the link and and from there another link and tried the different solutions – unfortunately without success. I could not try Solution 4 because Acrobat X Standard is not available as a trial version, only the Pro version.

Regards
Ransom77

[Amal. · Accepted solution]

Hi there

Adobe Acorbat X is an EOL application and not supported on the latest Mac and Windows OS. For more info, please go through the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

~Amal

[Ransom77 · Accepted solution]

Hi Amal,

Thank you for your message.

Adobe Acorbat X is an EOL application and not supported on the latest Mac and Windows OS.

Hm. So my Adobe Acrobat X runs fine on my main Win10 Pro system (22H2 – 19045.3448), which however was reinstalled (CleanInstall) four years ago (including the Acrobat) and has been kept up-to-date regularly since then. If I install my Adobe Acrobat X in a current Win10 VM (“latest [...] Windows OS”), the above problems occur.

In a Win 7 VM I have to register recently my Adobe Acrobat X via the Adobe ID, but then a different error message appears:

However, Acrobat then works after all.

Adobe is always good for surprises.

Regards
Ransom77