Acrobat X (CS6) Crashes Just After Launch

[Sloan Lake]

We have several licenses for CS6, including Acrobat X, installed on various computers throughout our office. These are all Mac computers running various versions of OS. A couple are on Mojave, one is on Yosemite, another is on El Capitan. 

Up until today, they have worked without issue — outside the usual glitches.  Beginning with startup this morning, Acrobat will launch, stay open for a few seconds, and then crash. It's happening on mulitple computers. We have tried deleting the program and reinstalling, booting in Safe mode, deleteling plist files, etc.  None of that worked.

Troubleshooting has led me to believe it is on Adobe's end, perhaps an authentication problem — the program can't reach the server to verify the license. 

Is there a problem with the server? When will this be corrected?

[Test Screen Name]

Lot of reports like this. Correction very unlikely. End of life means end of life to Adobe. Some find aaplting updates helps. What version do you run?

[Sloan Lake]

Hi there. It is Acrobat X Pro, purchased with the Creative Suites 6 licenses.  We have multiple computers, most running on OS software, but the systems itself vary from mojave to yosemite and el captain. All are affected.  I understand Adobe would like everyone on the cloud, but it is not feasable for us at this time.  

[Laraine5F9B]

It never will be feasible for me, Sloan. I'm having this issue too but, since I don't use Acrobat all that much any more, I've just ignored it. Once I can no longer use the applications in CS6 it will be "Goodbye, Adobe!" for me and I will find a replacement for Photoshop (the one I use most in my CS6 suite) that I can buy. I refuse to rent software!

[JohannG_]

the same with my mac. today i made the security-update 10.14.6, then akrobat x did not start

[mattb16589581]

Same issue here,  nearly the same envirnoment (aging macs).  Just fine up until yesterday, Acrobat Pro X crashing all over the place today.  I hope this isn't the harbinger for the rest of our CS6 software.

[Sloan Lake]

I have the same fears and see it as a very unethical, if not illegal move.

[mattb16589581]

I can't comment on the legality on it, but it's definitely sketchy.  Is it affecting all of your machines?  We've only got 3 of the fleet that are showing symptoms so far.

[Sloan Lake]

Not all yet, but about half of them.  They are all Mac computers and all 3 have different operating systems.

[UTAustinMoodyCollege]

We are seeing it across different operating systems as well and have not pinpointed any systemic change with these systems across our userbase that might have caused this.  The only common variable identified so far is the calendar change.

[try67]

You're running an application on an OS it's not compatible with. You do so at your own risk. And yes, it can work fine one day and stop working entirely the next day. Any small change to the OS can cause it to break down.

[mattb16589581]

Very helpful.

[mattb16589581]

We just got ours running again on Sierra and High Sierra by applying AcrobadUpd10116.  Hope this will help everybody else limp along for a few days longer.

[UTAustinMoodyCollege]

We are getting lots of reports of this too. We have a lot of DC but also still a lot of Acrobat X from the CS6 days and the version Xs are dying all over this week.  We haven't found a fix yet. We are moving all we that we can to DC Reader and off of Pro if possible.  An alternative editor is Bluebeam Revu that we have a smattering of and which we are considering more. 

[chenl97121743]

Same with my Mac, I have been working all days since yesterday trying to find a solution but no success. After I made the security-update 10.14.6, then Acrobat X Pro crashes every time I tried to open a pdf file. My Acrobat X Pro was purchased within the Creative Suites 6.

[Test Screen Name]

Apply Adobe's free fixes for Acrobat X. Adobe appear to have fixed this over 7 years ago, but for some reason many people didn't apply the fixes.

[Sloan Lake]

Acrobat Pro says there are no available updates, is there another location to find the proper fix or was this available only to the cloud users?

[UTAustinMoodyCollege]

props to mattb16589581 above. We've had some success for Acrobat X users running the updater that he mentioned, AcrobatUpd10116.  It is from 2015 so it is old but it seems to be working for now. Check here:  https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.16.html

Otherwise, we are moving folks to Reader DC, maybe Bluebeam Revu if they like what they see, or if they need other apps in the suite, named user licenses for CC.

[chenl97121743]

The link for Mac installers cannot be opened.

[JohannG_]

there will open a new page with the files to click. Click the one you need and it opens a page, cannot open... but you have to copy the adressline from above into your ftp browser, like cyberduck, and you can download this patchfile... 

[chico's bail bonds]

Hey: When I click on the link Safari says it can't find the page? I need a functioning Acrobat Pro, and it looks like Adobe isn't doing anything to help?

Help?

[try67]

What link are you referring to, exactly?

[JohannG_]

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.16.html

you klick the link you need, then safari says: cannot open..., but when you copy and paste this adress into your ftp-brouser, it works...

[MaggieMZ]

Thanks so much to "UTAustinMoodyCollege" for the link to the 2015 patch.

Ever since I updated Mojave to 10.14.6 Acrobat Pro CS6 has crashed minutes after opening it. Making it frustrating and unusable.

I installed the patch AcrobatUpd10116 and Acrobat is back to working correctly. (Just a note, I did have to copy and paste the link in the browser for the Adobe update page to open correctly.)

I know the end is eventually coming with this software but right now I feel like I dodged another bullet!

[kurtm19119492]

Thanks "UTAustinMoodyCollege"! This works perfectly!

It's too bad Adobe doesn't offer a license for a casual home user similar to the student & teacher license. I have to keep the CS6 stand-alone software since the subscription for a year to match the basic Creative Suite functionality (the old Acrobat, InDesign, Illustrator and Photoshop package) is over $600/yr. I use InDesign and Illustrator once a year or so for portfolio updates, Photoshop a dozen times a year for graphics (touch up photos) and Acrobat somewhat frequently, but basically to edit the pages in a PDF for brevity...

I love Bluebeam Revu, but very expesive for puttering around at home. Adobe Reader is too limited for merging documents or deleting blank pages and such...

Oh, Adobe!