acrobat X need to "authenticate", getting "not genuine Adobe product" message

[johnh46084090]

Hello,

On Jan 3, 2012 I purchased Adobe X on order AD004581663.  Unfortunately I am getting a pop up banner saying I am not using a genuine product. 

I spoke with phone support and they referred me here.

Any help is greatly appreciated. 

Thank you,

john

[John T Smith]

Mac or Windows and exactly which version of the operating system?

I have seen several messages lately with a similar problem... which started AFTER letting Mac/Windows update to the latest operating system, so the program and the operating system are no longer compatible

[johnh46084090]

I'm on Windows 10 pro. 

[johnh46084090]

contact at [removed by moderator - contact is thru this forum]

[johnh46084090]

so the message I received from Clive.davey at forums_noreply@adobe.com requesting my skype ID and telephone number was incorrect?  Or did I put it in the wrong place?

<Moderator message: Adobe does not use Skype for technical support , please exercise extreme caution and ignore anyone claiming to be with Adobe wanting Skype access as they are lying to you>

[John T Smith]

NO NO NO !!!

Adobe does not use Skype... that is a SCAM from someone trying to steal your Adobe identity

[ScottVal]

Hi John,

Can you send me a private message with the information from the email that you received? We can look into this scam issue.

Thanks

Scott

[try67]

Acrobat X is not compatible with Windows 10. That doesn't mean your product is not a valid one, just that it was not built for or tested to work under your OS, so problems are to be expected.

[sb116]

Hi Johnh46084090,

Apologies for the delayed response.

Please confirm your Adobe id and the serial number for the product through a private message.

Thanks,

Supriya

[johnh46084090]

So after getting email from someone at noreply@adobe.com and realizing it was a scam, how do I confirm that anyone with an adobe.com email is legit?

[johnh46084090]

So now I have 3 people with @adobe email addresses asking for private messages with information.  I'm disappointed this is the answer from ADOBE at how to resolve my issue.  It seems the forum is just a lurker site and I have not received any assistance for a product I paid two hundred dollars for and has been confirmed as authentic. 

[try67]

When someone has the "Staff" icon under their name it means they work for Adobe and are responding here on its behalf.

How do you want them to contact you otherwise?

[sb116]

Hi Johnh46084090,

Thank you for the information you have shared with us.

We will analyse the same and get back to you as we might need some more information on the same.

Thanks,
Supriya

[sb116]

Hi Johnh46084090,

We request you to contact one of our support teams for this issue. The concerned team is available Monday to Friday 5am to 7pm Pacific time.

Thanks,

Supriya