Acrobat X Pro (10.1.1) closes itself after few seconds of launching.

[DMT IT HelpDesk]

I have this issue in several machines. I strongly believe this is related to some mess up in the licening files. 'License this software' windows pops up at few machines but the window and the app closes upon entering the S/N.

The funny part is if I have DC reader installed, just uninstalling DC fixes the X Pro issue. But if DC reader is not installed nothing can be done.

Any help!!??

[try67 · Accepted solution]

Acrobat X and Reader DC are not compatible with each other. Also, Acrobat X is old and not compatible with the current operating systems (which you didn't specify). And another thing, you should update your version to the latest available, 10.1.16.

[try67 · Accepted solution]

Acrobat X and Reader DC are not compatible with each other. Also, Acrobat X is old and not compatible with the current operating systems (which you didn't specify). And another thing, you should update your version to the latest available, 10.1.16.

[DMT IT HelpDesk]

I know it's old, but if it's working perfectly on a similar PC H/W with same OS configuration it's normal to think it should be working on both the same way. I have PCs running this app with no issues and on some it just crashes. For some PCs it pops up the licensing window but at the end it just closes itself. Am using Windows 10 (build 1903).

Also where can I find this 10.1.16?! I reached on this link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.16.html#available-installers) and it's asking for Adobe FTP credentials.

[try67 · Accepted solution]

Updates are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/

You must install them one by one, in ascending order from your current version.

I would also recommend running the application in Compatibility Mode with an earlier OS, like Windows 7, but that's about all you can do.

[DMT IT HelpDesk]

Thanks for the replies. When I did it one by one it seems to be working (eventhough the issue happens in newer versions. Am stopping at stable installations). Adobe support team couldn't figure it out when I wasn on call with them.

Thank you for the support.

[DMT IT HelpDesk]

Hi @try67, how do i get the updates for Middle East/English version? Through the link am getting the updates for only English-Francais-Deutsh version. For the English(Arabic) version am getting error.

Appreciate your help.

[try67]

Sorry, can't help you. If it's not there then Adobe doesn't offer it.

[Amal.]

Hi there

++ Adding to the correct suggestion by try 67

please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html for more information.

Regards

Amal