Re: cannot open pdf files

try67

You will need to contact them directly for that, using one of these channels: Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen (make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours) Twitter: https://twitter.com/AdobeCare There's no email support.

try67 · Mar 01, 2025

You posted in the Acrobat forum. Acrobat is not a photo editor. If you have Photoshop then you can use that.

try67 · Mar 01, 2025

Acrobat XI is an old and unsupported version, and is no longer compatible with any current OS version, so problems are to be expected. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7. Updates are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/ You must use a dedicated FTP client to open the link, it won't work in most browsers.

try67 · Mar 01, 2025

- Yes, you can use Acrobat to type on a scanned invoice, but you can also use the free Reader for that. - Adding fields in a specific location is also possible, but will require either a script or using the Replace Pages command. And since these are scanned images the location will probably have to be adjusted each time you do it manually.

try67 · ‎Feb 28, 2025

The "form" is this forum: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac Post your request there, after checking it doesn't already exists. If it does, upvote it.

try67 · ‎Feb 28, 2025

Go to the printer Properties (or under Advanced, perhaps) and make sure that "Print to File" is not ticked.

try67 · ‎Feb 28, 2025

Tools - Comment - Add Text Comment.

try67 · ‎Feb 28, 2025

Check the JS Console for errors. If you still can't figure it out, share your file.

try67 · ‎Feb 28, 2025

Set them as read-only.

try67 · ‎Feb 28, 2025

Works fine for me... Are you typing the comment manually, or copying it from another location? If so, from where?

try67 · ‎Feb 28, 2025

No, it's not the same thing. The former is Adobe Open Options, which is the umbrella name of Adobe's volume licensing model. So you have 6 seats for that. The latter is an upgrade license, which means you can't use it on its own. You must have a previous full version installed (or have its serial number) when you use it. Without a previous (qualifying) product you can't use those licenses. Be advised that Acrobat X is outdated, though, and not supported by Adobe at all any longer.

try67 · ‎Feb 28, 2025

Is the text rasterized? In other words, can you select an individual word from it, copy it and paste into another application, or is it an image?

try67 · ‎Feb 28, 2025

To make only one field selectable you need to give them the same name, but unique export values. Usually the values in points should be the export value, but if two have the same value, that won't work. So use "Choice1", "Choice2" and "Choice3". Then, as the custom calculation script of the text field enter the following (let's say the fields are named "CheckboxGroup1"): var cb = this.getField("CheckboxGroup1").valueAsString; if (cb=="Off") event.value = ""; else if (cb=="Choice1") event.value = "0 points"; else event.value = "2 points";

try67 · ‎Feb 28, 2025

The app? The website? Be a bit more specific, please...

try67 · ‎Feb 28, 2025

> When I try to get help, the agents say they can't help me. Did you ask for an explanation? If you were approved, then it should work. At any rate, we can't help you. This issue has to be dealt with by Adobe directly.

try67 · ‎Feb 28, 2025

Not everything has a keyboard shortcut.

try67 · ‎Feb 28, 2025

Can you share the file with us? Do you know what application they used to open it?

try67 · ‎Feb 28, 2025

You can't change the design of the arrow in the drop-down menus. It's a part of the application design.

try67 · ‎Feb 28, 2025

I don't really understand when this error appears... Are you able to open the application at all? If so, try running a Repair Installation from the Help menu.

try67 · ‎Feb 27, 2025

Ask them to verify (using screenshots) they are opening the file in Adobe software (Acrobat or Reader), and not anywhere else, especially not browser plugins or apps like Apple Preview.

try67 · ‎Feb 27, 2025

This is all fine and well, but you can't use a field own name in its calculation. You need to follow the instructions given above for it to work correctly.

try67 · ‎Feb 27, 2025

If this is a calculation script changes all instances of: this.getField("Idade").value =... To: event.value =... After doing that, if it still doesn't work, check the JS Console for error messages.

try67 · ‎Feb 27, 2025

Just be aware that not all colors have such an easy "shortcut". For other colors you will need to specify their RGB/CMYK codes manually. For example, there's no color.orange, but you can use this: event.target.fillColor = ["RGB", 255/255, 165/255, 0/255]; Notice the values are between 0 and 1, not 0 and 255, hence the division by 255.

try67 · ‎Feb 27, 2025

Indeed...

try67 · ‎Feb 26, 2025

It's more likely the problem is with the file, not the application. Are you able to open it elsewhere, or to share it with us?

try67 · ‎Feb 26, 2025

Nothing, really. But it's possible it keeps a "lock" on the files, which prevents them from being moved or deleted. It shouldn't, of course...

try67 · ‎Feb 26, 2025

Adobe does not provide you with this file, of course. They just mean you need to use Adobe software to fill it in.

try67 · ‎Feb 26, 2025

Something to try: In Acrobat, go to Menu - Preferences - Security (Enhanced) and disable everything that's selected there.

try67 · ‎Feb 26, 2025

OK, and what version of Acrobat or Reader are you using (look under Help - About Adobe Acrobat)?

try67 · ‎Feb 26, 2025

What do you mean by "it doesn't work"? What happens when you try to move it? Also, what's your OS version?

try67

try67

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