Using the Community

I am using the Adobe Sign REST API (v6). I have an agreement whose status is OUT_FOR_SIGNATURE. However, when I call the /agreements/{agreementId}/signingUrls endpoint, I receive the following error:json { "code": "AGREEMENT_NOT_EXPOSED", "message": "Agreement is not exposed for signing"}According to the documentation, agreements in OUT_FOR_SIGNATURE state should be available for signing and the signing URLs endpoint should work.Questions:Why would an agreement be in OUT_FOR_SIGNATURE but still return AGREEMENT_NOT_EXPOSED? Are there any additional conditions or prerequisites (e.g., participant roles, workflow type, authentication method, or agreement settings) that must be met before signingUrls can be retrieved? What is the recommended way to handle or resolve this?apiAccessPoint is https://api.na3.adobesign.com/, for test

Hello everyone,we are a company using several single-user licenses of Adobe Acrobat Pro 2020.Unfortunately, a former employee apparently did not maintain our license and inventory records properly.We currently still have two original single-user licenses, including the original packaging and valid serial numbers. However, we no longer know which Adobe accounts or login credentials were originally used to activate these licenses. As a result, we are currently unable to use them, even though we still need them.Therefore, our questions are:How can we find out which Adobe account the respective serial numbers are linked to?Or who can we contact to reset the associated login credentials or transfer the licenses to a new company account?Thank you in advance for your support.

Hello,We are writing regarding the restrictions recently applied to our Adobe Behance account.We received an email stating that the following action had been taken against our account:“Measures taken: All content hidden from search discovery. Reason: Spam.”After receiving this notification, we immediately submitted an appeal explaining that we have never engaged in spam distribution, artificial activity boosting, or any other actions that violate Behance policies.Approximately one day later, our appeal was rejected without any detailed explanation. We then contacted support directly via email and once again clarified the situation, emphasizing that we did not commit any violations related to spam or platform abuse.The following day, we received another generic response that did not contain any clarification regarding:the exact reason for the restriction, what specific actions triggered it, how long the restriction will remain active, or what steps are required to resolve the issue.At t

Can someone explain to me why so many useful and BRAND NEW threads on here keep getting shut down before anyone can respond or actually give good advice. Continually shutting down forum threads that simply do not please the powers that be needs to stop NOW.

Scheduled Maintenance – Monday, May 18Heads up, the Adobe Community will be offline for scheduled maintenance on Monday, May 18, from 2:00 to 6:00 AM PT (5:00 to 9:00 AM ET / 11:00 AM to 3:00 PM CET).During this window, you won’t be able to browse, post, or reply, but everything will be back up and running as soon as we’re done. Thanks for bearing with us, and we’ll see you on the other side.

I pay premium for these services.  Adobe is supposed to be a quality software company, but their AI image generation and video capability is worse than the average free app on my phone.

Anyone else having issues with the generative AI removal tool? I don't see the eraser icon once I hit erase, so if I want to make adjustments, it's difficult to find the exact spot to make adjustments after. And I am missing the three options for generative removal, instead I’m given the refresh option and those options aren’t that good. The three options were more accurate.

I am monthly charged for an Acrobat subscription. Logging into my account, I can not see the plan. Hence I can not change it. And there seems to be no way of getting in touch with customer support - but to open a user here and post?

I have two different Adobe sign ins. I had been using my regular email address for the forum and a secondary email address for my Creative Cloud account. This ensures that notifications of forum replies get sent to my regular email address. However, I’ve recently been getting some replies at my regular email and some at my secondary one. When I click on my avatar in the forum at the top right and select My Profile, it doesn’t let me know which email address I’m signed in under. I’d like to be able to know which email address I’m signed into when using the forum so I can control to which email address the reply notifications are being sent so I’m not bouncing between email addresses trying to follow the replies.I was trying to mark a reply to a post I created as Best Answer. However, I couldn’t find the option to mark it as Best Answer. When I click on my avatar at the top right in the forum and select “Logout”, I get sent to this error page:In any case, even if I sign out of one login

I received this email today from the above address telling me that I have duplicate subscriptions and that I have to delete 1 otherwise I will be charged for both. I did not click the links provided, instead I went to my CC account to have a look. There was no duplicate account. I think this was a scam bait. Has anyone else received such an email? Be careful. Don't click links.

After updating to macOS Tahoe 26.4.1, the "Save As" dialog shows an empty filename field after applying a digital signature in Adobe Acrobat Pro.Setup:- Mac mini M4 (2024)- macOS Tahoe 26.4.1- Adobe Acrobat Pro 26.001.21529 (Universal, Apple Silicon)Steps to reproduce:1. Open any PDF2. Apply digital signature3. Save As dialog appears with EMPTY filename field4. Cannot even paste text into the fieldSame Acrobat version on MacBook Pro M2 with macOS 26.3.1 works correctly - filename is auto-filled as expected.Issue started immediately after macOS 26.4.1 update. Reinstalling Acrobat (including clean install via Creative Cloud) did not fix the problem.Business impact: We sign 50+ PDFs daily. Manual filename entry is not workable.Please prioritize a fix.

Hi everyone,We’re trying to determine the best way to handle a recurring multi‑signer PDF workflow without permanently locking the document.Scenario:We send a PDF to multiple signers. At the end of the signing process, the PDF becomes locked due to a digital certificate. The same PDF needs to be used again at the end of each month for a callback process and must be signed again. Once a digital certificate is applied, the document cannot be modified unless it is printed/recreated, which breaks the workflow.Additional issue:After monthly reports are called back, we combine all signed PDFs into a single PDF for compliance submission. When combining PDFs that contain certificates, the signatures are stripped from the final combined document upon saving.Question: Is there a way to:Send a PDF to multiple signers without applying a document‑locking certificate, or Configure Adobe Sign/Acrobat so the document remains reusable and signatures are preserved when combining PDFs?Any guidance, best

There is no option to choose. “Best answer” in this thread:I am able to choose it in other threads.

 I have submitted a question. Where do I find it and replys (if any) ? 

Basic question ...I've used community.adobe for years ...I just saw a pop-up at the bottom for "Explore the new Adobe Community." and clicking the link goes to adobe.community.Questions:Do I have to set up new login info on adobe.community, or will my info from community.adobe migrate/transfer over?Are both forum/communities going to be maintained for the foreseeable future?What is the overall plan?It seems a bit odd to have two different forums to maintain for the same issues and user base.

Although I signed in with my university academic email .. all features are still closed.Duplicate I used my academic emaila yet all features are closed | Community

Been around for years.Just discovered I cannot edit my posts any longer.I read that a forum user has to be around for a while, but I’ve been here for quite a while (and was able to edit!): What am I missing here?