Questions

There are two ways to reply to a post in the forum software. These are illustrated below, and they do different things. The designers of the forum software knew that they do different things, but never informed the used by indicating what the difference is in the user interface. They never told the user that the two different methods do different things. And so, often users select the wrong reply method, and this causes a lot of replies to wind up “un-threaded” and at the top of the post, just under the original post. This makes following the discussions in some chronological order nearly impossible. It has taken me 8 months or more since the new forum was created to figure this out, and I’m sure most users have not figured this out, making many threads nearly impossible to read in a meaningful order.Example 1: from the thread Selecting the reply shown in the screen capture puts the post at the top of the thread right underneath the original question. But it doesn’t say that’s what it

o.k. I’ve received several responses from (2) different Adobe Acrobat Community forum moderator to the above post, namely (2) contradictory answers and one accusing me of attacking them without providing an answer on both replies. All considered, I’ve elected to post the details to the question again hoping to receive an answer the same as the first moderator or an ‘I don’t Have an answer’. Thank you ahead of time. Here are the details once again:I'm an experienced Adobe Acrobat JavaScript developer interested in sharing practical technical tips and solutions with other Acrobat users.However, the Acrobat Community's Create Post feature appears to provide only an Ask a Question option, while the information I’ve found online states otherwise, stating the forum allows posts as questions, tips, and sharing information.Is there a way for ordinary community members to publish standalone technical tips or informational discussions without submitting them as questions?

Hi,My initial username here was @laden.m, but at some point in 2025 it was automatically changed to @Charismatic_yogiB82A.I didn’t choose that name and would like to change it. I tried to change it in my profile, in the custom.nickname field, but it didn’t work.Could you please help me?

Yesterday and today, I have posted three replies to this thread, and none of them appear in the thread. It’s like I never posted them. After the first one disappear, I thought I may have accidentally clicked on “Cancel”, but the second and third replies I am sure I did click on “Send”. (Please note: two other replies I made to this thread do appear).These replies also do not appear when I click on my Avatar and then from the dropdown menu I click on “Replies”.

Hi all  I'm trying to login to adobe community. But each time I pad in this restricted view page. After some Google, as far as well could see the posts. It looked  like I'm blocked coed or banned. I've checked my email and never received any messages related to this. This is my regular profilehttps://community.adobe.com/t5/user/viewprofilepage/user-id/11060664 Does any one know if this can be lifted? I find it awkward, that we don't receive a notice for this. Possibly, I would want to adjust any wrong doing I perhaps did. I'm not even sure why I was blocked. I've tried deleting cache and cookies. Still happens after that.    

I'm an experienced Adobe Acrobat JavaScript developer interested in sharing practical technical tips and solutions with other Acrobat users.However, the Acrobat Community's Create Post feature appears to provide only an Ask a Question option.Is there a way for ordinary community members to publish standalone technical tips or informational discussions without submitting them as questions?If so, could an Adobe moderator explain the procedure?

My use of forum was banned on May 2026. Ban was removed in Oct 2026. That mean after 6 month ban was removed. Now it works fine. I wish to know the specific reason for ban on usage of forum. I had a chat with adobe they gave me term & condition but I am unable to find specific reason. You people may have experience with this. What was the reason it could be? You see if I know the specific reason only I can avoid doing same mistake again. 

Hi,My initial username here was @laden.m, but at some point in 2025 it was automatically changed to @Charismatic_yogiB82A.I didn’t choose that name and would like to change it. I tried to change it in my profile, in the custom.nickname field, but it didn’t work.Could you please help me?

I made a post yesterday asking about Lightroom Classic. I submitted it and it came back with a yellow bar saying it was being submitted for moderation.After that, I have seen nothing. I can’t even see if my post attempt still exists. My post was pointed and not complimentary, but was not nasty nor did it have swearing. So, when do we know? 

I am unable to use the translate feature, expand replies, or highlight a reply on any of the Adobe forums. Is anybody else experiencing this?

I want to create a mask, just like you always used to be able to do under opacity in effects controls. However that option has vanished. There’s the stupid object mask tool and I can hold select it to get the  “rectangle mask tool.” This lets me select an area, presumably to mask it. A red overlay appears, this overlay’s color can be changed and I can select the “none” option. HOWEVER what the MASK DOES NOT DO is make the contents in or outside of the mask disappear. You know, the one and sole function of a mask. Maybe I am blind and don’t see it but I want my selection to ACTUALLY DISAPPEAR like a mask is SUPPOSED TO DO. How do you do this and why did premiere make such a stupid update turning something that used to be painfully simple into a three ring circus performance?

Hello,I have replied to two discussions in the Stock Contributors community, but neither reply appears, even after several hours. I tried submitting my replies again, but they still do not show up.Could a community moderator please check whether my replies have been caught by the spam filter or are awaiting moderation?Thank you for your help. 

Hello,I have a post (I am a beginner, please help me) and cannot reply to anyone on it.All my answers disappear. Many people have asked me questions, but I cannot answer them.I cannot do anything.Why? What should I do?Please help me

support told me to post a question to the forum. How do I do that?

The new user interface for the Adobe forums (on the Gainsight platform) is even worse than the old Khoros platform. The interface is determined not to show you information, collapsing nested replies, showing you just seven lines of the reply you're composing, showing top-level replies in newest-first order, and providing no page index for accessing long threads. To ameliorate these inanities, I wrote a free browser userscript that automatically expands nested replies, expands the input box of new replies to fill the window, changes the initial reply ordering to oldest first, and shows up to 30 top-level replies at once.  To install the script: 1. Install the free, widely used Tampermonkey browser extension. 2. Visit the script's page and click Install:https://greasyfork.org/en/scripts/564953-automatically-expand-replies-in-adobe-forums/ * * *I've tested this mostly in Chrome on Mac, with cursory testing with Firefox and Safari on Mac and Safari on Iphone, but Tampermonkey is also avail

Got an email today, at my Gmail, welcoming me to the “Community” with a username I would not choose for my self. I didn’t sign up for this. How did I get on here? If I back out and get to the regular Adobe site, there I am, real name, my email and all that with this “community” username show as well.I didn’t sign up for this “Community” thing and I certainly didn’t choose that user name. 

When I attempt to create a new bug report, I get the page asking for a title. Then I’m shown a few unrelated existing posts Adobe thinks might be relevant. When I proceed from there, however, I just land on a blank page with only the Adobe Community website header & footer. This happens in Firefox, Edge, and DuckDuckGo browsers, with all ad/tracker/script-blockers disabled. On Firefox, a “powered by Gainsight” logo briefly flashes before disappearing on the blank page. I searched the web for solutions but found nothing. I’m only asking here because for some reason this “ask a question” form seems to work.

I am trying to change my name from this randomized username to something customized but I don’t see an option in My Profile settings to change it. I can change my profile icon but that’s it. Where do I go to change my profile name? I also tried changing it on my main Adobe account profile settings for the “Adobe screen name” which doesn’t appear to be connected to this community site. 

I need to change the “member name” found at https://community.adobe.com/members/master-fantasy0375-3452798Adobe automatically generated this name, and I find it inappropriate.I can change the “Adobe screen name” at https://account.adobe.com/profile but that seems to be different from or otherwise not affect the community member/profile name, which does not seem to have an option to be changed at https://community.adobe.com/settings/profileThanks for any help or ideas on whether it can be changed.

I’ve been attempting to change my screen name / community username to align with my new rebranded business name. Despite multiple attempts following all the recommended procedures, it still fails.Please help! I would prefer not to publicly post the username to avoid a situation of name squatting.

Hi everyone,I’m excited to be here in the Adobe Community!I’m passionate about creativity, design, and learning new digital skills. I’m especially interested in exploring tools like Photoshop, Illustrator, Firefly, and other Adobe apps to improve my work and creativity.I joined this community to learn from experienced creators, share ideas, discover tips and tricks, and connect with people who love design and innovation.Looking forward to learning from all of you and being part of this amazing creative community.Thank you!

I finished editing a video, then I started heading to the export tab. Nothing appears on the screen at all except the preview screen as seen in the first screenshot. same thing applies for the import tab which is fully blacked out as you can see in the second screenshot. Finally my avatar on the top right of my screen is blacked out as well. Both, the export and import tabs are actually clickable but not visible.I tried to delete the layouts and archived layouts in the documents folder on my PC. I also tried to delete and reinstall Premiere Pro. None of it helped. I’d really appreciate any help. 

Seriously.I've had repeated problems with my account and they are never rectified properly. When I talk to other members of the design community, their experience has been similar.The live chat is a joke. The phone number takes 2 hours on average and is also a joke. I've even had it suggested that I use the postal service to mail my issue in to Adobe to get it rectified. I'm so irritated with Adobe that I could just cry. I'm at my breaking point. Has anyone else had similar experiences? Why do you think Adobe does such a poor job in this area?

Hello,My topic seems to have been deleted. I’m trying to get to it by clicking the link in my email, but it doesn’t work. For details, the topic’s title was “Deleting layer doesn't clear the space” and I had two answers from Srishti Bali.

Imported an FBX file of static mesh from Unreal 5 into Mixamo. Preview window shows skeleton on character - is correct.  After acceptance, the character shows in A-pose, but the skeleton is 90 degrees rotated, in front.