Genius

Question

Browser script to make the new forums more useable

Forum|Forum|2 days ago
February 5, 2026
9 replies
297 views

The new user interface for the Adobe forums (on the Gainsight platform) is even worse than the old Khoros platform. The interface is determined not to show you information, collapsing nested replies, showing you just seven lines of the reply you're composing, showing top-level replies in newest-first order, and providing no page index for accessing long threads.

To ameliorate these inanities, I wrote a free browser userscript that automatically expands nested replies, expands the input box of new replies to fill the window, changes the initial reply ordering to oldest first, and shows up to 30 top-level replies at once. To install the script:

1. Install the free, widely used Tampermonkey browser extension.

2. Visit the script's page and click Install:

https://greasyfork.org/en/scripts/564953-automatically-expand-replies-in-adobe-forums/

* * *

I've tested this mostly in Chrome on Mac, with cursory testing with Firefox and Safari on Mac and Safari on Iphone, but Tampermonkey is also available for other browsers on Windows, Android, and IOS.

The script isn't perfect, e.g. the expanded reply text box sometimes jumps around after typing a few lines.

Also, until very recently, the forum only displayed the first 7 lines of replies, forcing you to click Show More on each reply! Adobe seems to have fixed that, but the script will do it automatically if that feature ever gets turned on again.

johnrellisAuthor

Genius

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I released version 1.13, which allows manual resizing of reply boxes to arbitrarily large vertical and horizontal sizes.

To update the script in your Tampermonkey, go here:

https://greasyfork.org/en/scripts/564953-automatically-expand-replies-in-adobe-forums/

Click the Install / Update / Reinstall This Script button. (I see different labels at different times.) Then Tampermonkey will ask you to Update, Overwrite, or Reinstall.

johnrellisAuthor

Genius

johnrellisAuthor

Genius

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I released version 1.12 of the script, changing the way that reply boxes are handled (kudos to Per Berntsen for pointing the way). Now, the reply box has a resize handle in the lower-right corner, and it starts out at 7 lines. After entering at least 5 lines, you can resize the box up to 32 lines (a limit hardwired somewhere in the forum code). If you try to resize the box before entering at least 5 lines, it will bounced back to its original size.

To update the script in your Tampermonkey, go here:

https://greasyfork.org/en/scripts/564953-automatically-expand-replies-in-adobe-forums/

Click the Install / Update / Reinstall This Script button. (I see different labels depending on browser.) Then Tampermonkey will ask you to Update, Overwrite, or Reinstall.

Per Berntsen

Community Expert

you can resize the box up to 32 lines (a limit hardwired somewhere in the forum code)

Thank you John.

It seems that this limitation only applies when replying to the original post.

When replying to any other post, I can make the box as tall as I want.

Also note that in line 114 of your script, d.style.resize = "vertical" can be changed to d.style.resize = "both" which will allow changing both width and height.

leo.r

Community Expert

Thanks @johnrellis! That is great help (until the option to expand all is introduced, which is a must).

(Obsolete info removed)

johnrellisAuthor

Genius

@leo.r I tested the script briefly and it doesn’t seem to expand all replies. I’m using Edge on Mac.

That thread works in Chrome / Mac. I’ll take a look at Edge / Mac later today, thanks.

leo.r

Community Expert

@johnrellis Thanks John and ignore this! All is working now. Had to enable permissions in Tempermonkey settings (which wasn’t all that obvious). This script is great.

Stan Jones

Community Expert

@johnrellis,

Gave it a go. Win 11 Firefox 147.0.2. No problems so far.

Still evaluating, but I can see all replies. Wonderful!

I turned the script off and closed the browser entirely, and then reviewed how it currently working. I can’t find any new examples where you have to click “more,” so I do think this has been changed, as you suspected.

Before clicking "Show more replies" at the end of a "page" every reply shows "x replies," if there are any, and at least one expanded reply. If there are thread branches in that reply, they are indicated by at least one reply and then "Show x more replies" if there are others. After "Show more replies" is used, we see only "x replies" with no indication whether there are further branches or not. I think the threaded view is okay for short threads, but unmanageable for long ones.

All of these "reply" indicators are expanded when the script is enabled.

My tests were on the, admittedly large and complex, announcement of the new forums. The “Show More Replies” may be better in shorter threads, but I’m still seeing many in that thread. I did not try changing this to zero in the script.

I don’t see the post now, but someone commented on the indicators for number of replies. When I tested that Welcome thread, it showed 83 replies at the top. I went through all the “Show more replies” (9 total “pages”) and there were in fact 226 replies. My guess is that it is counting only direct replies, but not adding replies to replies. And this was true for branched threads. Take the post/reply 2 days ago (2/3/26) by Juan Contreras which shows 4 replies. There are actually 4 branches to that one reply, 2 with 2 replies, 1 with 1 reply, and 1 with no replies. So there are a total of 9 replies.

I still get Newest first (that was my preference before), but I haven’t tried selecting Oldest and then checking the behavior. For now, I’m using newest anyway.

It does not undo the threading. Any hope for that?

I just remembered that when I drafted one other longish post, it changed the paragraph spacing to nothing. Let’s see…

Ugly. And when I Edit, it looks more like before I posted. I’m adding a return…. Here’s hoping...

Stan

johnrellisAuthor

Genius

@Stan Jones When I tested that Welcome thread, it showed 83 replies at the top. I went through all the “Show more replies” (9 total “pages”) and there were in fact 226 replies. My guess is that it is counting only direct replies, but not adding replies to replies.

That’s my understanding too.

E

ExUSA

Legend

I don’t know about the back end but yes the front end to this is hot garbage. MUCH worst than the old forum software.

Nested replies are worthless. I want to see a chronological feed with everything expanded. Also, being able to resize the text entry box has been a standard browser feature for years. No idea why anyone would want to break that.

Peru Bob

Community Expert

Thanks!

kglad

Community Expert

@johnrellis

hey thank you, thank you, thank you. that works great for me, too (chrome).

Per Berntsen

Community Expert

Thank you so much for taking the time to write this script.
I’m already using the User JavaScript and CSS extension in Vivaldi on Windows, so I pasted the script in the extension, and it works perfectly.

I don’t know if this is possible to do with scripting, but it would be nice to be able to resize the reply box.
For a short text only reply it doesn’t need to be so big, but for a reply containing several images it would be good to be able to make it even bigger – especially since there is no Preview feature.

I hope that Adobe will ditch the nested replies, or at least provide an option for a linear view, which they did with Khoros, where the nested replies were probably the most disliked feature.

johnrellisAuthor

Genius

@Per Berntsen it would be nice to be able to resize the reply box.
For a short text only reply it doesn’t need to be so big, but for a reply containing several images it would be good to be able to make it even bigger

I agree. But I’ve reached the limits of my scripting knowledge and willingness to devote time to reverse engineering :-<

The Create Post text box expands dynamically, from 7 lines to a maximum of 32 lines. I couldn’t figure out how to make the reply text box work similarly, and I couldn’t figure out how to increase the maximums.

The Gainsight platform uses the commercial CKEditor for the reply boxes, and their demo at ckeditor.com shows the editing box growing automatically as large as you want (at least to a couple hundred lines). But the demos don’t have the handle in the lower-right corner to let you resize the box manually like many editors.

So it’s pretty clear that the decision to set the maximum size of reply boxes to 7 lines and of Create Post boxes to 32 lines is a silly design choice by Gainsight, and it should be trivial for them to remove the maximums. Gainsight’s business is providing “customer intelligence”, and those sorts of businesses typically scrimp on the quality of product and engineering people they hire.

Per Berntsen

Community Expert

I managed to add a resizing handle, using this css

.html-editor {resize: vertical; overflow: auto;}

The problem it introduces is that the toolbar stays in the same position when I resize the box. When I make it smaller, the toolbar disappears out of view, and I have to scroll down to access it. When I enlarge the box, it expands below the toolbar.

Ideally, the toolbar should be in a fixed position at the top,
Maybe I’ll figure it out.

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