Browser script to make the new forums more useable

Forum|Forum|1 month ago
February 5, 2026
11 replies
601 views

The new user interface for the Adobe forums (on the Gainsight platform) is even worse than the old Khoros platform. The interface is determined not to show you information, collapsing nested replies, showing you just seven lines of the reply you're composing, showing top-level replies in newest-first order, and providing no page index for accessing long threads.

To ameliorate these inanities, I wrote a free browser userscript that automatically expands nested replies, expands the input box of new replies to fill the window, changes the initial reply ordering to oldest first, and shows up to 30 top-level replies at once. To install the script:

1. Install the free, widely used Tampermonkey browser extension.

2. Visit the script's page and click Install:

https://greasyfork.org/en/scripts/564953-automatically-expand-replies-in-adobe-forums/

* * *

I've tested this mostly in Chrome on Mac, with cursory testing with Firefox and Safari on Mac and Safari on Iphone, but Tampermonkey is also available for other browsers on Windows, Android, and IOS.

The script isn't perfect, e.g. the expanded reply text box sometimes jumps around after typing a few lines.

Also, until very recently, the forum only displayed the first 7 lines of replies, forcing you to click Show More on each reply! Adobe seems to have fixed that, but the script will do it automatically if that feature ever gets turned on again.

Show previous replies

Per Berntsen

Community Expert

Thank you so much for taking the time to write this script.
I’m already using the User JavaScript and CSS extension in Vivaldi on Windows, so I pasted the script in the extension, and it works perfectly.

I don’t know if this is possible to do with scripting, but it would be nice to be able to resize the reply box.
For a short text only reply it doesn’t need to be so big, but for a reply containing several images it would be good to be able to make it even bigger – especially since there is no Preview feature.

I hope that Adobe will ditch the nested replies, or at least provide an option for a linear view, which they did with Khoros, where the nested replies were probably the most disliked feature.

johnrellisAuthor

Legend

@Per Berntsen it would be nice to be able to resize the reply box.
For a short text only reply it doesn’t need to be so big, but for a reply containing several images it would be good to be able to make it even bigger

I agree. But I’ve reached the limits of my scripting knowledge and willingness to devote time to reverse engineering :-<

The Create Post text box expands dynamically, from 7 lines to a maximum of 32 lines. I couldn’t figure out how to make the reply text box work similarly, and I couldn’t figure out how to increase the maximums.

The Gainsight platform uses the commercial CKEditor for the reply boxes, and their demo at ckeditor.com shows the editing box growing automatically as large as you want (at least to a couple hundred lines). But the demos don’t have the handle in the lower-right corner to let you resize the box manually like many editors.

So it’s pretty clear that the decision to set the maximum size of reply boxes to 7 lines and of Create Post boxes to 32 lines is a silly design choice by Gainsight, and it should be trivial for them to remove the maximums. Gainsight’s business is providing “customer intelligence”, and those sorts of businesses typically scrimp on the quality of product and engineering people they hire.

Per Berntsen

Community Expert

I managed to add a resizing handle, using this css

.html-editor {resize: vertical; overflow: auto;}

The problem it introduces is that the toolbar stays in the same position when I resize the box. When I make it smaller, the toolbar disappears out of view, and I have to scroll down to access it. When I enlarge the box, it expands below the toolbar.

Ideally, the toolbar should be in a fixed position at the top,
Maybe I’ll figure it out.

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