Acrobat X pro, application manager missing or corrupt

Report · May 28, 2012

I am trying to install and use acrobat x pro on a windows 7 64 bit machine. The acrobat install appears to go fine; but when I open acrobat I get an application manager is damaged or corrupt please download and install. I do so, then I get adobe installed failed to initialize, please download adobe support advisor. Which I do, and the support advisor can find no problems.

I have uninstalled many times, installed on a clean admin login several times, updated manually (the application manager error seems to prohibit any update from the adobe help menu). Nothing helps. I have seen this issue several times, with no real solutions. I REALLY would like a solution!

Report · May 28, 2012

Hi,

I am sorry to hear that your're having installation issues with Acrobat. Kindly try the below mentioned steps and feel free to write back the results:

Download and run the Acrobat Cleaner tool from : http://labs.adobe.com/downloads/acrobatcleaner.html
Reboot the machine
Download and install Adobe Application Manager from: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
If it gets installed properly Install Adobe Acrobat.

(If in case it doesn't, please attach the PDApp.log here. you can get it from the temp folder. Type %temp% folder in Windows search bar to open this folder)

~Sandeep V.

Report · May 29, 2012

Thank you for the quick response. The application manager did not install. the PDApp.log follows:

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5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - Build Version - 1.5.115.0

5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - Logging Level verbosity Set to 4

5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - AAMIU_Uninstall started...

5/29/2012 01:08:40 [INFO] PIM-Uninstall - Get RIBS Product count

5/29/2012 01:08:40 [INFO] PIM-Uninstall - PDB does not exits on machine.

5/29/2012 01:08:40 [INFO] PIM-Uninstall - RIBS Products install status

5/29/2012 01:08:40 [INFO] PIM-Uninstall - Get NON RIBS Product count

5/29/2012 01:08:40 [INFO] PIM - AAMRef file :{AC76BA86-1033-0000-7760-000000000005}.aamref exists at path :C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs

5/29/2012 01:08:40 [INFO] PIM-Uninstall - NON RIBS Products install status :1

5/29/2012 01:08:40 [INFO] PIM-Uninstall - There are some non-ribs products using AAM. NON RIBS product use flag is 1.

5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - Ignored AAM Uninstall... uninstall status :1

5/29/2012 08:56:13 [INFO] RunMeFirst - Build Version - 6.1.76.0

5/29/2012 08:56:13 [INFO] RunMeFirst - Logging Level verbosity Set to 4

5/29/2012 08:56:13 [INFO] RunMeFirst - Launching the Bootstrapper in elevated mode

5/29/2012 08:56:13 [INFO] Utilities - Path to Process :C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\Set-up.bin Process Directory :C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1 arguments being passed :"C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\Set-up.bin"

5/29/2012 08:56:14 [INFO] Utilities - Success in CreateProcess

5/29/2012 08:56:14 [INFO] Setup - Build Version - 6.1.76.0

5/29/2012 08:56:14 [INFO] Setup - Logging Level verbosity Set to 4

5/29/2012 08:56:14 [INFO] Setup - Start Adobe Setup

5/29/2012 08:56:14 [INFO] Setup - TimeLog: Bootstrapper Start

5/29/2012 08:56:14 [INFO] Setup - TimeLog: Start initial checks

5/29/2012 08:56:14 [INFO] Setup - Dictionary Path: C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\resources\Dictionary\en_US\stringTable.zdct

5/29/2012 08:56:14 [INFO] PIM - Trying to access xml at path:C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\resources\setup.xml

5/29/2012 08:56:14 [INFO] PIM - XML is valid

5/29/2012 08:56:14 [WARN] PIM - Failed to find Node

5/29/2012 08:56:14 [INFO] Setup - Found 7 packages in setup manifest

5/29/2012 08:56:14 [INFO] Utilities - Semaphore is not locked

5/29/2012 08:56:14 [INFO] PIM - Build Version - 6.1.76.0

5/29/2012 08:56:14 [INFO] PIM - Logging Level verbosity Set to 4

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [INFO] PIM - Build Version - 6.1.76.0

5/29/2012 08:56:14 [INFO] PIM - Logging Level verbosity Set to 4

5/29/2012 08:56:14 [INFO] PIM - CREATE PIM Instance ...

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [FATAL] PIM - nError couldnot Create Database file.

5/29/2012 08:56:14 [INFO] PIM - PIMSqlite closeDB status 0

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [FATAL] Setup - Unable to create PIM object

5/29/2012 09:01:18 [WARN] PIM - PIM library reference not initialized or invalid libref.

5/29/2012 09:01:18 [INFO] PIM - Build Version - 6.1.76.0

5/29/2012 09:01:18 [INFO] PIM - Logging Level verbosity Set to 4

5/29/2012 09:01:18 [FATAL] PIM - Error Invalid Library reference.(PIM_STATUS_INVALID_LIBRARY_REF)

5/29/2012 09:01:18 [ERROR] Setup - Unable to free PIM object

5/29/2012 09:01:18 [INFO] Setup - ================= End Adobe Setup. Exit code: 1 ==============

Report · Jun 01, 2012

Sandeep V.

Do you have any other suggestions?

Report · Jun 04, 2012

It seems like a fatal error occurred while creating the database file. There can be many reasons to this problem. Not having correct MSXML version is a common cause that i have found with other users so far. We would be interested in to get it resolved by our Technical Support Team. I have sent you a private message with more information on getting this done. Kindly reply.

Report · Jun 05, 2012

Sandeep V.

Sorry, I decided to take some drastic action before I got your message.

I had seen in a forum someone with a similar problem, and they have suggested deleting the program file from common files/Adobe/Acrobat which I tried. That didn't work. So I decided to remove all adobe programs and delete all Adobe program files. That worked! I was able to install the application manager and then acrobat.

So unfortunately, I have nothing left to show you in terms of the previous error. If there's something further you would like me to do please let me know.

Thank you very much for your help,

Diane

Report · Jun 05, 2012

Hi Diane,

I am surprised if Adobe Acrobat Cleaner Tool didn't remove these.

Well, good to hear that its working fine now.

~Sandeep V.