Acrobat X Pro: Configuration error when viewing pdfs

[Amebr]

Hi all,

A colleague is having problems viewing pdfs in Acrobat X Pro. After a fresh install, things are fine for a while, then after some random time, when he opens a pdf, he can view the pdf for a few seconds, then the following error pops up and and Acrobat stops working.

Configuration error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help and mention the error code shown at the bottom of this screen.

Error: 6

http://www.abobe.com/support/

Anyone have any ideas what's causing this and how to resolve?

Thanks,

Amber

Update: version is 10.1.0

Also, the error occurs when just opening Acrobat, without opening a pdf at the same time.

[UeliNeuenschwander]

I have exactly the same problem with Acrobat X Standard. I uninstalled and reinstalled the software - no success. I chatted with a Adobe supporter @ USA for 30 minutes - when he realized that I'm running a German Windows 7, he declared himself as not competent - quite weak. The German support answered with "Adobe doesn't support OEM products" (Acrobat came preinstalled by DELL). The DELL support declared it a Adobe problem - which seems correct to me. Classic catch 22.

I'm very disappointed with Adobe ...

[Bill12]

I both cases I would suggest doing a repair and then updating. It may also be related to a 64-bit error and if that is the case, the updates are indeed important.

[UeliNeuenschwander]

Thanks, Bill.

But: During repair, the configuration error pops up again, and the repair stops during the step "Please wait while Windows configures Acrobat X." - the box "Adobe Acrobat X Standard - English, Francais, "Deutsch (10.1.1)" just vanishes. The Version 10.1.1 seems up to date - "No updates available.". Is this a catch 33  🙂

[Bill12]

OK, AA10.1.1 is the latest. That is one big update file, 108 MB. I really don't know. I have not heard about this issue, so you might have to wait for someone else. For those who might be able to help, information on your OS and system (like 32 or 64 bit) would be very helpful.

[UeliNeuenschwander]

Sorry for the omission.

DELL Precision T3500 with XEON W3565 3.2 GHz, 12 GB RAM

Windows 7 Professional SP1 64-Bit

[Amebr]

We installed the patch manually (couldn't get into Acrobat to do an update that way), but still get the error. The PC is Win7 Enterprise, 64-bit.

Doing a repair also didn't fix the error.

Amber

[Bill12]

In both cases it appears that there may be a 64-bit issue. Hopefully someone will stop by to help. I don't have that system configuration and it is hard to check. You might have to wait until after New Years when more folks seem to be checking the forum.

[Amebr]

It's peculiar, as I have the same Windows and Acrobat versions as my co-worker, but I have no problems.

[Bill12]

But are you running a 64-bit machine? Your comment would suggest you are since you say you have the same OS.

[Amebr]

I don't think it's possible to run 64-bit Windows on hardware that's only 32-bit? I haven't confirmed, but I'm pretty sure both of us are on Intel i7 machines.