Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Acrobat X Pro installation error

New Here ,
Feb 06, 2020 Feb 06, 2020

Hello,

Today I tried to reinstall Acrobate X Pro from my old CS6 Master Collection.

In the end an error message popped up and when I clicked on "Support" it brought me to a webpage telling me that my license is fake. When I clicked on "find solutions" it brought me directly to a site to buy Adobe Creative Cloud plans.

 

I paid for this license a long time ago. It is offialy bought from Adobe directly and worked ever since.

Why is Adobe telling me that it’s "fake" and trying to force me to buy their new subscriptions?

321
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 06, 2020 Feb 06, 2020
LATEST

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines