Acrobat X Pro: Really slow opening files

[lenahanson]

Since the last upgrade (I got it last week a couple of days after I installed the program), it takes forever sometimes to open the simplest files. Up to 10 seconds to open a one-page file. More if the file is larger. This is really annoying, as I am opening files all the time. It doesn't help if I close the program after each file is printed, or leave it open and just closing the file. Anybody else experiencing this who knows what's happening?

Version 10.1.0.534

[RobMcP]

Edit/Preferences/Seurity(enhanced) AND...?

[Guest]

"Edit/Preferences/Seurity(enhanced) AND...?"

And uncheck "Enable Enhanced Security." 

I'm using 10.1 Pro and was having the exact problem described (first document opened fine, but a second or third would take a good 20-30 seconds to open).  After disabling Enhanced Security, I can open 3-4 documents in a row without any slowdown. 

It really is a good thing (for Adobe) that Acrobat has no viable competition, because each version has been incrementally worse since version 7. 

[zmth]

How and where did you find anything about disabling enhanced security and how did you find it? in what menu? Is it part of winxp or adobe? Please explain where on earth you found this option - have searched everywhere and cannot find it .

[Guest]

I tried different settings on both reader and acrobat. What appears to be working (right now) is to uncheck everything in the window of

"Edit/Preferences/Seurity(enhanced)" . I don't know the words used. I am using the Italian language version.

My computer:

- Windows XP Pro SP3

- Acrobat X

- nearly all microsoft updates

- recent updates for Acrobat and Reader

- gigabyte network to server

-AVG business edition 2011

maybe my server is just overly protective already?

Ciao!

[RobMcP]

Thanks for the suggestion (which did not work, nice try) this upgrade truly is a piece of junk, what with that and the fact IE9 with vista not printing from with web, this pc is in danger of being attacvked with a lump hammer.

Can I uninstall this and go back to Acrobat 9, or will that not work?

McP

[Rodobe1984]

Is Acrobat X Pro optimised for multi core cpus? You could try checking the cpu Affinity in task manager. Make sure all cpu's are enabled and try adjusting the software priority there too. I wouldn't have thought processing PDF's would be too demanding though

[J_Tas]

Same problem here with version 10.1.0.534 from 6th of june 2011. Nothing works until now. The first document opens quickly, the next takes time. Went back to version 10.0.3 (via Windows system recovery), but then Acrobat crashed 10-15 seconds after opening the first file. We now re-installed our original CD-version 10.0.0 from january 2011, problem solved, so no more updates for us.

To Adobe: if you ask such a lot of money for your software this is something you should solve; at least react/inform your customers about the problem and offer a (temporary) solution. I keep my Foxit-reader installed, just in case.

[CaroColor]

Me, too.  Just paid for the upgrade to X on 7/1.  I'm using Windows XP SP3 with 4GB of ram. I "create" a .pdf from a word document, it pops up immediately, then gives me the Save page.  After "saving", the file takes anywhere from 10 - 15 MINUTES to appear in the folder.   What the hey?  I got Version 10 (X) so that I could save forms as both Fillable & Savable with data, but this is insanely slow.

[acmd9]

I'm seeing this issue as well on Acrobat Pro 10.1 but not on 10.0

Have not tested in Reader X

If you have 1 PDF open already from a mapped drive or network share, subsequent PDFs take 15 - 30 seconds to open instead of 2 - 3 seconds in version 10.0

Have not tested opening in the browser yet

This is on Windows XP SP3

I've filed a bug report and hopefully we can get more information.

For the other posters having the problem with Acrobat Pro X, what is your Acrobat version and what is your OS version?

[CaroColor]

It's the version of Office I was using, I was on 2000, Acrobat X is not compatible with this. It's totally screwed my Printers folder, too. I've upgraded to Office 2010, but I may need to reload XP sp3

Kathleen Tronsor

IT Systems Manager

Carolina Color Corporation

www.carolinacolor.com

704-637-7000

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[Guest]

With all due respect, I’m pretty confident that your issue is different to what we’re describing.

[acmd9]

I was able to test today with Acrobat Pro 10.1.0 on Win 7 Pro x64.

I am not seeing any slowness when opening subsequent PDF files with 1 already open.

As I posted earlier today, I do see this slowness when using 10.1.0 on XP Pro SP3.

[Guest]

I disabled the "show common tasks in folders" and instead used "windows classic folders" (after disabling the "advanced protection" functions).

I did not notice any changes immediately.

However the program started to work normally after a day or so, and I can't exatly say why.

Probably with the computer restart and internet browser temp files deletion it fixed it.

I then enabled "show common tasks in folders"...and it continues to work normally.

I believe that the "common tasks" thing was addressed in Win7. But it does cause me some conflicts.

[zmth]

what is this show common tasks.... Is it part of adobe or windows and does it apply also to winxp and if so how do you get there?

[Guest]

This is what screws me up. I have to disable this feature of WinXP to keep working when I have multiple PDF files opened.

However sometimes even if the standard "show common tasks in folders" is enabled, it works for a while before it stops working again.

It worked (satisfactorily) before the update.

So, either the update was not applied effectively or Adobe broke it with the new update trying to fix other things.

(anyone have problems with deleting single pages?)

To display links to common tasks in folders

1. Open Folder Ooptions in Control Panel.

     - Click START and then click CONTROL PANEL

     - Click APPEARANCE AND THEMES and then click FOLDER OPTIONS

2. On the GENERAL tab, under TASKS, click USE WINDOWS CLASSIC FOLDERS

(From Microsoft resources)

[acmd9]

I think different people are experiencing different problems here on this thread but I can at least say from my point of view the issue remains with Pro 10.1.0 on XP SP3 opening the 1st PDF is fine but opening subsequent PDFs is almost always, but not always, preceded with an unusually long delay before they open.  I did some brief testing with Pro 10.1.0 on Win7 x64 SP1 and did not reproduce the issue, but at least one other person on this thread says they have had it happen on Win7.

I have tried these things and none of them helped:

- Turned protected mode on. (It was off by default). Turned it back off. No difference either way

- Turned enhanced security off. No difference

(both of these are under edit > preferences > security (enhanced) )

- Uninstalled Adobe Reader. I had Reader 9.4.5 installed as well as Pro 10.1. After uninstalling that, no difference in this behavior.

- Temporarily disabled Symantec Endpoint Protection 11.0.6300.803. No difference in this behavior. Note there is a known bug with Adobe Reader 10 and Symantec Endpoint Protection versions lower than 11.0.6200 - Reader 10 will not run in Protected Mode.

What does help is to roll back to Acrobat Pro 10.0.0 When I do that (which so far I can only get to happen by uninstalling and reinstalling) I have yet to get the slowness to occur with 10.0.0

[Dougefresh091]

It seems like everything I do in Acrobat X is really slow compared to 9. I've only had it for about a month, but I'm getting really sick of it. Creating forms is brutal when I have to stare at a loading bar for 5 seconds everytime I drop a new field in there.

[RobMcP]

Please pleese pleeeze can someone tell me how to remove Acrobat reader X and replace it with

one that works Acrobat 9.

I'm tired of trying all of the helpful suggestions above, none of which have worked, but thanks anyway.

McP.

[try67]

Acrobat, or Reader?

If Acrobat, then you should have the installation file or media. If not, you

will need to contact Adobe.

If Reader, you can download it from here:

http://get.adobe.com/reader/otherversions/

[RobMcP]

Acrobat reader, thanks. Made the mistake of saying Yes when Adobe said there is a new version of Acrobat reader

. Hmmm.

[try67]

There's no such thing as "Acrobat Reader". There is "Adobe Reader" and "Adobe Acrobat (Pro/Standard)".

[RobMcP]

OK I'm sorry, in the olden days it was called Acrobat Reader, now it's a pile of sh!te whatever it's

called.

[Guest]

Most people make that mistake.

It all goes back to the saying "if it aint broke...don't fix it!"

[Guest]

jimmytecguy : If i wanted to spend more money on worthless software and have to learn yet another program,...I would consider it.

Peddle your trash somewhere else.

[Shaun_Phillips]

I have had exactly the same problem. Since the update, it takes ages to load a PDF through either the standard reader or through Pro X. When it does open, it's open for a few secounds and then hangs. I had no problems prior to this. Using Windows Ultimate, SP1. With 16GB ram & 8 core processors, it doesn't hang for anything. I would love to gripe about the 'attempt' to give me some kind of support by Adobe on this issue but I won't go there.