Acrobat XI: An unexpected error occurred. pdfmaker was unable to produce the pdf

[Mkottelenberg2]

When right clicking a file to convert  to pdf we get the following error, "An unexpected error occurred. PDFmaker was unable to produce the pdf."

We are using Window 10 , Acrobat XI Standard (11.0.18), Microsoft Office 2013.

When we open the file and use save as PDF it seems to work without issue.

We have reinstalled Office

We can't reinstall Adobe as we cannot find the serial number.

Any Thoughts?

[TanviRastogi]

Hi Mark

Did you try repairing you Acrobat ?

Thanks

Tanvi

[whitehedge89927075]

Hi Tanvi,

I am facing same problem, I tried repairing office as well as Acrobat but it did not work.

Any help ??

Thanks,

Nitin

[TanviRastogi]

Hi Nitin

Please share your OS, Office and Acrobat version details.

Also, how are you trying to create PDFs?

Can you please check if Adobe PDF Printer is installed on your system in printers and set as default?

Thanks

Tanvi

[whitehedge89927075]

Hi Tanvi,

Thanks for your quick response. I am using Windows 8.1, Office 2007 and Adobe Acrobat DC 2015 release. As per your suggestion I verified PDF Printer is installed and set as default. I also verified that I can print to PDF printer from any office documents.

I was trying to create PDF from right click menu.

Thanks,

Nitin

[TanviRastogi]

Hi Nitin

Can you please run this tool and share the results with us?

https://files.acrobat.com/a/preview/9420d739-79b9-41e7-8694-e7ac21cadb73

Thanks

Tanvi

[Mkottelenberg2]

Hi Tanvi

Yes I have tried repairing Adobe.

I will run the tool and provide the logs

Mark

[whitehedge89927075]

Hi Tanvi,

I tried running tool which you provided but got a system error 'mfc100u.dll is missing from your computer'. I tried this on two systems and got same error. I have attached a screenshot of the error.

Thanks,

Nitin

[whitehedge89927075]

I did some web search on this issue and found that Skype for business was preventing Adobe acrobat from creating PDF files. I uninstalled Skype for business from my computer and everything is back to normal now.

Thanks,

Nitin

[Mkottelenberg2]

Hi Tanvi

I did repair Acrobat

I ran the tool you sugested for Nitin and got

SUCCESS: Word Version 15.0

SUCCESS: Successfully acquired Acrobat's com addin pointer

SUCCESS: Word has no disabled addins.

SUCCESS: Word addin's state has not been altered.

SUCCESS: Successfully opened Adobe PDF printer

SUCCESS: Successfully found font

SUCCESS: All dlls in PDFMaker folder are present

SUCCESS: All dlls in PDFMaker Common folder are present

SUCCESS: All CoreTech dlls are present

[TheBowe]

I found that it was Skype for business 2016 as well - but dont need to do anything dramatic like remove it.

remove the following key ( also fixes some mail merge issues if you have any) after closing offfice and skype stuff.

HKCR\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}\2.8

boom!

[whitehedge89927075]

I tried this on my other machines and it is working great. Thanks. (Y).

[prashanta91555329]

From where I should remove the following:

HKCR\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}\2.8