Acrobat XI Pro crashes (closes) after having a document open for 15-20 seconds

[JaredL1]

Just today I have 3 employees all having the same issue.  They can open pdfs with Acrobat XI Pro, but after 15-20 seconds the program closes.  Two of these PCs are Windows 10, the other is Windows 7.  They have all used Adobe Pro for years.  I have uninstalled and reinstalled the software on each of these computers and the problem still exists.  As far s we can tell the software worked fine last week for all three employees.

[ILoveTech · Accepted solution]

We are experiencing the same problem this morning. Updating the application seems to resolve the issue. However, I am not sure what would cause this as there has been no recent changes to our environment. 

[JaredL1]

Thank you ILoveTech.  That has worked for one user already and I will do the same for the others.  It is strange that the product that Adobe told me they no longer support suddenly needs to be updated to work.

[Prarthan0D44]

I am facing the same problem. I will try and updateit too? Hope it works

[littletm]

This has happened to me multiple times today. I was using Google Chrome and it happened. I downloaded Edge Chromium and it happened. I uninstalled Adobe Pro XI and reinstalled and it continued to happen. I had previously repaired the program and it happened. This is a major part of our office's work. 

[irishrose611]

Yep. Since Adobe stopped the support, I did an update and now it crashes all the time. 

Converts word docx into HUGE pdf files that I can't reduce size (using the reduce size option) without it freezing and crashing. 

SO wish there was a solution. Updating didn't do it for me. 

[lgurino]

Can anyone recommend a better software.  Adobe is no longer usable for me.  Even their techs cannot help me.  Constantly crashes with unexected program error and when it works, it takes a very long time to edit a pdf as it is very delayed.  I edit pdf files often and need a reliable software.  Please help!

[Universe353]

What do you all mean by you updated it?  Is there an update for Acrobat XI on the Adobe site?

[Universe353]

Ah, nebbah mind. I found the Check for Updates option on the Help menu.