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Andrey299396599a5l
Participating Frequently
January 18, 2024
Question

AcrobatPro tools disappear

  • January 18, 2024
  • 2 replies
  • 1369 views

I am in desperate need of some help. I purchased a new laptop, A Dell Latitude 5540 using Windows 10 Enterprise Version 21H2. I installed Acrobat Pro 64bit. Acrobrat Pro Tool are missing from the desktop App though they are available in the web version. I am 100% using Acronbaat Pro and not reader so the tools should be available. Here is what I have done so far:

*Repair install. - Did not work

*uninstall and reinsatlled - Did not work 

*Called support and was told that I should install 32bit version. - Did not work

*Called support again - this time was given a cleaner tool to remove ALL Adobe products and reinstall 64bit version - Did not Work

* Called support again. This tile they told me to got to regedit: Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe and delete al folder containing the word "Acrobat".

Surpirisngly this worked, however, when I close Adobe and reopen, tool disappears again. I have to go to regedit everytime I open Adobe and I have to delete the folders created under acrobat. Only then I can see the tools. See before and after screenshots below. How can I Fix this? I should not have to delete folders in the registry every time I need to use Adobe. HELP PLEASE!!!!!

 

BEFORE REGEDIT: 

 

After I to go Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe and delete adobe folders: 

 

 

 

    2 replies

    A
    Andrey299396599a5lAuthor
    Participating Frequently
    January 23, 2024

    Greetings,

     

    I am still looking for a fix. Anyone? 

    A
    Andrey299396599a5lAuthor
    Participating Frequently
    February 27, 2024

    I am still looking for a fix.

    A
    Anonymous
    March 22, 2024

    I had a similar issue of "missing, hidden" (invisible) tool icons after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

     

    I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale. 

     

    Resetting these to default Acrobat entries allowed all the missing, hidden, invisible, tool icons to reappear everywhere.

     

    I hope this relatively easy, but frustrating without any similar Acrobat Forum solutions, may help other users.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 19, 2024

    Post a screenshot with your version. (Help→About)

     

    What I would do:

    Uninstall — Run AcroCleaner AcroCleaner — Acrobat Desktop Tools and Utilities — Download Acrobat again Download Acrobat installer for Enterprise term or VIP license — Install

    ABAMBO | Hard- and Software Engineer | Photographer
      A
      Andrey299396599a5lAuthor
      Participating Frequently
      January 19, 2024

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