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AcrobatPro tools disappear

Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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I am in desperate need of some help. I purchased a new laptop, A Dell Latitude 5540 using Windows 10 Enterprise Version 21H2. I installed Acrobat Pro 64bit. Acrobrat Pro Tool are missing from the desktop App though they are available in the web version. I am 100% using Acronbaat Pro and not reader so the tools should be available. Here is what I have done so far:

*Repair install. - Did not work

*uninstall and reinsatlled - Did not work 

*Called support and was told that I should install 32bit version. - Did not work

*Called support again - this time was given a cleaner tool to remove ALL Adobe products and reinstall 64bit version - Did not Work

* Called support again. This tile they told me to got to regedit: Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe and delete al folder containing the word "Acrobat".

Surpirisngly this worked, however, when I close Adobe and reopen, tool disappears again. I have to go to regedit everytime I open Adobe and I have to delete the folders created under acrobat. Only then I can see the tools. See before and after screenshots below. How can I Fix this? I should not have to delete folders in the registry every time I need to use Adobe. HELP PLEASE!!!!!

 

BEFORE REGEDIT: Before.PNG

 

After I to go Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe and delete adobe folders: 

 

After.PNG

 

 

TOPICS
Edit and convert PDFs , General troubleshooting , Install update and subscribe to Acrobat , PDF

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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Post a screenshot with your version. (Help→About)

 

What I would do:

Uninstall — Run AcroCleaner AcroCleaner — Acrobat Desktop Tools and Utilities — Download Acrobat again Download Acrobat installer for Enterprise term or VIP license — Install

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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VERSION 2023.008.20470 | 64bit

Adobe version.png

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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  1. Followed your recommendation.
  2. Cleaned up Adobe (third time doing this).
  3. Restarted laptop.
  4. Reinstalled Enterprise version which is the same version I already had.
  5. Opened Adobe and tools are there.
  6. Closed ADobe.
  7. Reopened Adobe and tools are gone.

Problem unresolved. Everytime I open Adobe it's creating some sort of Registry that makes the tools disappear. Only way to make them rapper is to delete the acrobat folders through REGEDIT.

 

Any other suggestions? Thank you for the assist.

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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Did you download a fresh copy of the software from the Adobe site? What tools are missing? 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 24, 2024 Jan 24, 2024

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Thanks for reaching out. Yes the download was made via the adobe website. I posted the screenshots of the tools that are missing in the thread. Essentially I am missing all the "pro" version tools including EDIT, ORGANIZE, EXPORT etc... . Only way to get them back is to go to REGEDIT and delete the Acrobat folders. 

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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Greetings,

 

I am still looking for a fix. Anyone? 

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Community Beginner ,
Feb 27, 2024 Feb 27, 2024

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I am still looking for a fix.

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Guest
Mar 22, 2024 Mar 22, 2024

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I had a similar issue of "missing, hidden" (invisible) tool icons after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

 

I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale. 

 

Resetting these to default Acrobat entries allowed all the missing, hidden, invisible, tool icons to reappear everywhere.

 

I hope this relatively easy, but frustrating without any similar Acrobat Forum solutions, may help other users.

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Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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Thanks for your reply. May be useful to others experiencing the same issue you did. In my case, the issue is not a display issue. I can re-instate the missing tools by deleting everything that says Acrobat in my register. After the deletion, I open Adobe, and the tools reappear, until I close Adobe. Then I have to repeat the process everytime. Still no fix 😞 !

 

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