• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
14

AcrobatPro tools disappear

Community Beginner ,
Jan 18, 2024 Jan 18, 2024

Copy link to clipboard

Copied

I am in desperate need of some help. I purchased a new laptop, A Dell Latitude 5540 using Windows 10 Enterprise Version 21H2. I installed Acrobat Pro 64bit. Acrobrat Pro Tool are missing from the desktop App though they are available in the web version. I am 100% using Acronbaat Pro and not reader so the tools should be available. Here is what I have done so far:

*Repair install. - Did not work

*uninstall and reinsatlled - Did not work 

*Called support and was told that I should install 32bit version. - Did not work

*Called support again - this time was given a cleaner tool to remove ALL Adobe products and reinstall 64bit version - Did not Work

* Called support again. This tile they told me to got to regedit: Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe and delete al folder containing the word "Acrobat".

Surpirisngly this worked, however, when I close Adobe and reopen, tool disappears again. I have to go to regedit everytime I open Adobe and I have to delete the folders created under acrobat. Only then I can see the tools. See before and after screenshots below. How can I Fix this? I should not have to delete folders in the registry every time I need to use Adobe. HELP PLEASE!!!!!

 

BEFORE REGEDIT: Before.PNG

 

After I to go Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe and delete adobe folders: 

 

After.PNG

 

 

TOPICS
Edit and convert PDFs , General troubleshooting , Install update and subscribe to Acrobat , PDF

Views

621

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

Post a screenshot with your version. (Help→About)

 

What I would do:

Uninstall — Run AcroCleaner AcroCleaner — Acrobat Desktop Tools and Utilities — Download Acrobat again Download Acrobat installer for Enterprise term or VIP license — Install

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

VERSION 2023.008.20470 | 64bit

Adobe version.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

  1. Followed your recommendation.
  2. Cleaned up Adobe (third time doing this).
  3. Restarted laptop.
  4. Reinstalled Enterprise version which is the same version I already had.
  5. Opened Adobe and tools are there.
  6. Closed ADobe.
  7. Reopened Adobe and tools are gone.

Problem unresolved. Everytime I open Adobe it's creating some sort of Registry that makes the tools disappear. Only way to make them rapper is to delete the acrobat folders through REGEDIT.

 

Any other suggestions? Thank you for the assist.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 23, 2024 Jan 23, 2024

Copy link to clipboard

Copied

Did you download a fresh copy of the software from the Adobe site? What tools are missing? 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2024 Jan 24, 2024

Copy link to clipboard

Copied

Thanks for reaching out. Yes the download was made via the adobe website. I posted the screenshots of the tools that are missing in the thread. Essentially I am missing all the "pro" version tools including EDIT, ORGANIZE, EXPORT etc... . Only way to get them back is to go to REGEDIT and delete the Acrobat folders. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 23, 2024 Jan 23, 2024

Copy link to clipboard

Copied

Greetings,

 

I am still looking for a fix. Anyone? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

I am still looking for a fix.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Mar 22, 2024 Mar 22, 2024

Copy link to clipboard

Copied

I had a similar issue of "missing, hidden" (invisible) tool icons after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

 

I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale. 

 

Resetting these to default Acrobat entries allowed all the missing, hidden, invisible, tool icons to reappear everywhere.

 

I hope this relatively easy, but frustrating without any similar Acrobat Forum solutions, may help other users.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2024 Mar 22, 2024

Copy link to clipboard

Copied

Thanks for your reply. May be useful to others experiencing the same issue you did. In my case, the issue is not a display issue. I can re-instate the missing tools by deleting everything that says Acrobat in my register. After the deletion, I open Adobe, and the tools reappear, until I close Adobe. Then I have to repeat the process everytime. Still no fix 😞 !

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2024 Aug 21, 2024

Copy link to clipboard

Copied

LATEST

Greeting,

I am still looking for a fix. I have to go to REGEDIT and delete all Acrobat related entries and re open the app so my tool are available again. This is really frustrating. Are there anymore recommendations?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines