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Action Button for email works for some and not others

New Here ,
Aug 10, 2022 Aug 10, 2022

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I created a PDF fillable form with action buttons that sends a custom email with form attached.

 

Works perfectly for everyone - except the person who needs it!  He can fill in form but the button does nothing.  He has Adobe DC

 

Does he need the full version?

 

Thanks 🙂

TOPICS
General troubleshooting , How to , PDF forms

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New Here ,
Aug 10, 2022 Aug 10, 2022

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I should mention - he has a new computer and  new programs only recently added

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Also - the action button uses Javascript to fill in email addresses

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hi Gerrey!

 

Thank you for reaching out.

 

Could you please confirm how the user is filling up the PDF form? 

Share the application and OS version in use.

Would it be possible to share the PDF form with us?

 

Thanks,

Meenakshi

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Here is the form 🙂

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New Here ,
Aug 10, 2022 Aug 10, 2022

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I built it in AA XI 11.0.23

 

He is using AA 2022.001.20117

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New Here ,
Aug 10, 2022 Aug 10, 2022

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He is using AA 2022.001.20117 Reader DC

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