Actobat 8.0 Pro Closes Automatically

[_Woo_Jin_Lee_]

I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ

[_Rick007_]

Using regular windows xp sp2, if you "quickly before it closes" go to the HELP menu, (before it closes!)...then select "Repair Acrobat Installation"....THAT will keep it open as long as the install program is running, in the background.

This is a very weird problem....I did try deleting the organizer folder....letting it rebuild one....that did not work. Even tried a new install...that did not work. This program costs too much to be down like this. :(

Anybody have any ideas?

Thanks...getting desperate here!

[janericster]

Same problem on my system...just started happening over the weekend. Using Windows XP SP2 with 2 GB of RAM...also remember seeing a Windows Update happening a few days ago so not sure if it is a recent security patch from Microsoft that broke Acrobat?

This is absolutely TERRIBLE...obviously we can't get work done without the ability to PDF our files! I just tried uninstalling and then reinstalling Acrobat completely but it didn't make any difference.

For now, I'm back to using Acrobat 7 Pro (which works fine on my system) until Adobe can get this addressed....and hopefully quickly! I'll call tech support tomorrow and post anything that they may say about it.

[_Shihaya_Jones_]

What I love is how with all the tech support calls and the postings to this forum and the bug alerts sent in, no one from Adobe has responded. Not one, not ONE person with any suggestions.

Typical, they are probably running around like ants, scrambling trying to figure this out, because this is BIG.

And you know they know...

[_Rick007_]

Yeah...I think that's why MarkATS...(A.dobe T.ech S.upport ???)...keeps giving us these obvious...you're the dummy, not us, runaround answers....

[_Ian_Mellors_]

It's more than likely that Mark is trying to help you establish the cause of the problem as TS can't replicate it. Remember it's real hard in Support to help if the problem cannot be repeated back at base, especially with a brand new bit of software (and very little training no doubt eh Mark, don't answer that, I know)

[_Rick007_]

Maybe it could be this:

(I googled the last error when the program closed):

"mysqld in Acrobat 8. GPL Violation?"

Error Googled was:

[Warning] Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them ...

[_de_Siem_]

It's not happening on my system despite my best efforts to cripple it.

Can anyone who has the issue, monitor the event between Acrobat opening an closing using process monitor and post the log file somehwere online?

http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/processmonitor.mspx

It'll give Adobe something to look at.

[_MarkATS_]

>Yeah...I think that's why MarkATS...(A.dobe T.ech S.upport ???)...keeps giving us these obvious...you're the dummy, not us, runaround answers....

I'd like to tell you how to fix the broblem, but we don't have enough information, and haven't been able to reproduce the problem. We've ruled out a couple of suspects from users's responses to questions asked so far.

[_Shihaya_Jones_]

Ok, I've created a log file from ProcMon, isolated to Acrobat. Had to use excel, because it's alot of info and frankly couldn't print to PDF! :)

Download, save and view it here.
http://www.bigrivergroup.net/AdobeLogfile.xls

For those of you that can understand the functions, keep an eye out for:

Buffer Overflows starting at: Cell # 33849 -
Buffer Overflows at: Cell # 35582

Failure to create Acrobat.exe.local: Cell# 36572

Exit Process at: Cell # 36680 and 366681

Look forward to some responses...

[_Jeff_Moran_]

the post about ""mysqld in Acrobat 8. GPL Violation?" makes me think it could be a corrupted Organizer Database. Would some one be willing to delete their Organizer database and re-launch Acrobat.

You can find the folder here:
1. C:\Documents and Settings\[[username]]\Application Data\Adobe\Acrobat\8.0\
2. Delete any folder that has Organizer in the name. (If you don't want to delte you can move it to the desktop and put it back when later)
3. Restart Acrobat.
4. please post if this was successful.

There was a similar issue for one of the Acrobat 7 dot releases if I recall correctly. If it is not this then I suspect it could be a conflict with the Updater plugin, which will take some troubleshooting to find what file(s) might be causing the issue.

Thanks
Jeff

[janericster]

STUPID QUESTION: but what is an Organizer database?

[_Jeff_Moran_]

Organizer is a feature in Acroba 7 & 8 (File menu, Open Organizer) that displays thumbnail views of previously opened files. The information that it uses is stored in a "database" file. So by deleting it you would be losing your Previous History information. If you depend on that then perhaps let some one else volunteer to try this.

[_Mabo_Klostriti_]

Deleting "organizer70" folder didn't solve the problem.

[_Jeff_Moran_]

good to know. Thank you for trying that for everyone. I'll look into Updater files. In the meantime, may I suggest one more troubleshooting idea that will help narrow that down?

Remove the Updater plugin
1. Open C:\Program Files\adobe\Acrobat 8.0\Acrobat\plug_ins
2. drag the updater.api file to the desktop (do not delete).
3. Launch Acrobat to see the issue is resolved. Please post the result.
4. After the test please return the Updater.api file to the plug_ins folder.

If this resolves the issue it would indicate a conflict with the Adobe Updater files. More thoughts after knowing this result.

Thanks again
Jeff

[janericster]

Thanks for the clarification -- wasn't aware that this feature worked within a database file.

I'm still wondering if this "10 second unexpectedly quit" bug is due to some conflict with a recent Microsoft security patch? Since I know I've seen my system get some automated updates over the weekend. Just curious...since it was a similar MS security patch that caused problems with Adobe Illustrator last year (remember the infamous WMF bug)?

[_Jeff_Moran_]

I am not ruling out a MS Patch issue. After checking the Updater plugin we can then see.

[_Mabo_Klostriti_]

Removing updater also doesn't help.

I also removed "plug_ins" and "plug_ins3d" folders, this also doesn't help.

Maybe it has something to do with Dual Core? I've a Turion 64 X2 and figured out some programs which have problems with dual core (e.g. Firefox).

[_Jeff_Moran_]

okay, thank you Mabo. I'm back to the drawing board on what the conflict may be. It sounds like, to try and summarize this thread, that the suggestions are:

1. hardware related. Dual core machines. What other hardware types might we be seeing this with? Q - does it only happen on 64 bit hardware?
2. MS Update conflict, can anyone comment on whether they think it was an optional or mandatory update? That could help narrow it down. I ask because I have all the updates on my XP 32 bit OS with Acrobat 8 and I'm working just fine.
3. I trust that we are seeing this from those that installed from CD media and from web store download media?

What else? I appreciate everyone's help here by the way.
Jeff

[_John_Pitt_]

Just to throw 2 small spanners in the works:

I'm one of the original posters, and my problem is with Acro 7.0.8, not 8.0.

I get 2 different timeout periods (10 sec and 60 sec), depending on which login I'm using.

But, it IS a 2GHz Core 2 Duo laptop (my P4 PC runs same software OK on W2K)

jjj

[_MarkATS_]

>I'm one of the original posters, and my problem is with Acro 7.0.8, not 8.0.

Then take a look at the solutions in this tech doc and see if it resolves your problem: http://www.adobe.com/support/techdocs/332791.html

[janericster]

I can't imagine it is hardware related because it has worked flawlessly for the past two months. I do NOT have dual core PC...but a two-year old P4.

The bug just started appearing this weekend with absolutely no changes to hardware...and I do recall that the Microsoft Update added some patches over the weekend...just can't remember what they were since I have it set on auto update.

I have since removed 8 because I have to get work done, so I'm back on 7.0.8 for now...but will be happy to reinstall 8 to troubleshoot further if anyone has any specific instructions to follow/test.

[_John_Pitt_]

The post from MarkATS sending me to http://www.adobe.com/support/techdocs/332791.html
worked for me after I followed the solutions up to number 4:

Solution 4: Set the proper permissions on the %ALLUSERSPROFILE%\Application Data\Adobe Systems\Product Licenses folder using the command line

Note that this I'm on Acrobat Pro 7, not Acrobat Pro 8.0

Good luck all!

Thx Mark and Adobe!

[_MarkATS_]

OK, I think I found the solution for the Acrobat 8 users.

--- On Windows XP Professional and 2000:

1. If you use Windows XP Pro, disable simple file sharing. (If you use Windows 2000, skip to step 2):

a. Choose Start > My Computer.

b. Choose Tools > Folder Options, and then click the View tab.

c. In Advanced Settings, deselect Use Simple File Sharing (Recommended), and click OK.

2. Choose Start > Run, type %ALLUSERSPROFILE%\Application Data\ in the Open text box, and click OK.

3. Right-click the FLEXnet folder and choose Properties.

4. Select the Security tab:

-- Make sure Everyone is listed under Group Or User Names

-- Make sure Full Control is selected under Permissions for Everyone

5. Click OK to close the Folder Properties window.

[_Mabo_Klostriti_]

The suggested solution doesn't solve my problem

[_Rick007_]

Nope....Nada....How about an UPDATE???