Actobat 8.0 Pro Closes Automatically

[_Woo_Jin_Lee_]

I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ

[_Rick007_]

This is a software problem..not PC...Duo Core...Tri Core...whatever core...if it worked for a month or so..and then started crashing...and your other software products work...it's simple...software issues.

However, in all fairness...I see a lot of folks have had this problem since the latest Microsoft updates...maybe that could be the culprit??

Maybe one of their security updates closes the program for some reason...maybe confusing it with a security breach, etc...

[_John_Pitt_]

Mark,

While I got my v7 problem fixed using your link (http://www.adobe.com/support/techdocs/331958.html) after completing Solution 4, I also had to start the Adobe Licence Manager Service at Solution 2 (it was not running before).

Maybe there is something similar needed in v8?

jjj

[_MarkATS_]

>The suggested solution doesn't solve my problem

hmm...

>I also had to start the Adobe Licence Manager Service at Solution 2 (it was not running before). Maybe there is something similar needed in v8?

Maybe. I'll have to check tomorrow when I'm near a Windows machine.

[_AlienGG_]

It has been a long issue as I can see. This happens with Acrobat 7 too. Go report a bug even though many others have reported it before.

[_John_Pitt_]

AlienGG,

I'm not sure what you are trying to say.

MarkATS FOUND a fix for Acrobat 7 (and therefore fixed my problem, for which I am very grateful). He is now looking at doing something for those Acrobat 8.0 users who have a similar (if not the same) problem. And it seems he reached the end of his shift, so he will be back tomorrow (US time).

Where is the problem with that?

jjj

[_de_Siem_]

Shihaya it's probably better to post the raw data in the native format of the application. filtering out only the Acrobat data removes the context of the closing, event if that makes sense.

Also I think the mysql error is a red herring I've got a file with the same error and acrobat still doesn't close on it's own accord.

[_Shihaya_Jones_]

Thanks deSiem, but with over 200,000 events happening on my computer within one minute, posting the raw data is practically impossible, as just the Acrobat xls data alone was 5MB.

If someone wants to allow a remote connection to their computer from tech support, then maybe they should do that. If they could get someone from tech support on the wire and officially talk to them. I really don't know if MarkATS is from the company, he hasn't really said as far as I know. He could just be a helpful user, which is great.

But that RPC shouldn't be needed, as I'm sure that ATS has plenty of windows configurations in their labs to track down bugs, no?

Besides, I'm NOT a techie, just trying to figure out what's happening to this program I paid so much for.

Meanwhile, what I do have is a little money, so I'll buy a replacement program, maybe Nitro or Scansoft and see if those replacements will at least stop losing me business.

Good luck guys, I'll wait for a patch or a fix..

[_Rick007_]

Can ANYBODY offer a suggestion that may or has worked for them...???

It's been over a week....I really need to get my pdf's back up again....ANY Ideas? Tech support seems non existent...did anyone have any luck contacting them?...I didn't.

[_Skoody_]

I have the exact same situation with Acro8 Pro. No problem ever with 7. The issue began with an update from Adobe's site. Don't know if was for reader or Pro, but that's when the problem began. Closes in 10 seconds or less on my laptop and desktop. XP SP2, 2GB memory.

Have tried all solutions mentioned in the forum to no avail. Have to go back to 7 I guess. Frustrating!

[_Rick007_]

Hi Skoody...

Well I dumped 7...I like the features in version 8. I feel stupid paying for this junk. I think they rushed it.....so much for my stocks in Adobe. Terrible response time to customers...and won't even acknowledge an obvious problem. Oh..it must be your pc chipset...oh...not enough memory....oh...uninstall EVERYTHING....do this...do that....oh, we can't duplicate the error....oh, you pc is to old....etc. It's a SOFTWARE problem.....please fix it!

Oh..p.s....I don't need any scalding responses by the Adobe protectors....instead of writing bad boy responses...come up with some answers. This isn't just a few folks with problems....try a google search! Look, I like the program...but I'm frustrated with the lack of an update, or fix...or at least a "we're working on it"...!

[_Mabo_Klostriti_]

Today I installed XP Prof (32Bit Version) on my Computer and I'm having the same issues like on Vista x64.

[_Koos_Manna_]

I am now really falling behind with my work!
I do not have Acro 5, 6 or 7 to rely on!

Does anybody know where I can find an older version of Arobat until this problem is sorted out??

Frustrated!

[_de_Siem_]

I guess combining the registry info with the file info does crate large files. try using filemon instead, it only monitors file access. make sure to run with a minimum amount of processes when doing the monitoring.
http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx

Has anyone tried creating a new user account and tried running Acrobat in that and see if it still happens?

[_Stephen_Brooke_]

Just adding my name to the list of affected.

XP Pro
AA8

I can open my docs in LiveCycle 8 with no problems, just have the close down ofAA after 10 secs.

[_MarkATS_]

>Just adding my name to the list of affected.

Instead of just adding your name to a list, please tell us if you have tried any of the suggestions offered or if you have called technical support to troubleshoot the problem.

[_Stephen_Brooke_]

Further info

I have tried all the suggestions and nothing has worked. I have left an error log with Adobe but not called Tech Supp.

I can open a menu which keeps the program open but as soon as I close the menu A8 shuts down. I have also carried out a Repair and uninstalled and installed the tryout version, this also exhibits the same problem.

Background, I used A8 last on Friday with no problems, I have been out of office until today (14th) and my machine was left in Standby. The problem was there as I opened A8 this morning.

I also have A8 installed on my Tablet which is not online and this runs as it should with no shut down.(installed at the same time).

[_Jeff_Moran_]

We've ruled out a few things already with the assistance of some helpful replies. (1) Updater plugin. (2) Corrupt Organizer database. (3) I've got all the MS Updates and I'm not seeing the issue. (4) A solution for A7 users with a similar issue points to an activation issue. Coupling this with the fact that several posts revealed that A8 was working and then started showing this issue after 30 days or so, I would like to hear if everyone has activated their Acrobat 8 products successfully. Furthermore, could it be a conflict with other Adobe CS 2.x apps (that also activate).

Further summary: it appears that this issue is being seen on a wide variety of hardware as well, but only on XPSP2. If you are seeing this on Win2000 please let us know.

If anyone is willing to post their email address I'll attempt to contact you directly for some troubleshooting. I work in Acrobat Quality Engineering

Thanks
Jeff Moran

[_Skoody_]

Jeff:

I activated my A8 and had no problems whatsoever......until I checked for an update. There was a quick download and obviously some type of installation and the program never worked the same again. Uninstall, repair, everything that has been mentioned on the forum I tried, nothing has solved the issue. I do have XPSP2 and Adobe CS2.x installed on the machine.

I haven't owned the product 30 days. Actually, it was within a week of installation that the problem occurred. Again, I'm confident that the problem has to do with the download from "update" downloaded from the Adobe site.

[Guest]

I'm having the same issue. Anyone have an idea? I really need it to work.

[Guest]

Hello, I'm posting again. I tried EVERY solution offered. I do NOT run dual core machine, two Xeon's with 4 gig RAM. This is maddening. You can certainly have my email address, I also activated successfully. fspector@excaliburconsulting.net What else can I offer to help? Obviously many of us are frustrated here. Maybe if we find a way to communicate the details to Adobe logically and systematicalyy they can then find a solution.

[_Depechie_]

Hey people !

I have the same problem on my Win xp laptop ( single core ), but I only started to have it AFTER I installed Adobe Premiere Pro 1.5...

And non of the given solutions worked so far.

[_Rick007_]

Ok...for those who are as desperate as me...here is a fantastic (alternative) program I've tried out...not all of the bells and whistles of Acro8..but it WORKS!...bookmarks and all.....and a 30 day tryout....(hopefully Adobe will get it together by then)...go here:

http://www.nitropdf.com/professional/trial.asp

I cringe at the high price I paid for AC/8...compared to this...

I can't wait no longer to access my pdf's....!!!!

Adobe...DO SOMETHING!!!!!!!!!!!!

[_AlienGG_]

I am surprised that with so many complaints, Adobe is not moving any where.

[Guest]

Good morning,
I too have been having the same problem and am frustrated as anyone here. We rely heavily on Acrobat. I must say however, that Adobe IS listening. I have been working with someone there to try a number of possible solutions and have volunteered the time to help as I feel the problem is HUGE. PLEASE remember that this is just one issue of many and they are working on it. I received emails regarding this all day yesterday up until 9:35 PM. I am confident a solution will be found soon. In the meantime, I have downloaded the trial previously recommended and hope that will serve my needs until this is fixed. PATIENCE please. Yes we all paid A LOT of money [and we use Pro here also] but sometimes I think we are forgetting that the creators of the software are human just like us.

[_de_Siem_]

Does Acrobat still closes automatically when you launch Acrobat holding down the shift-key?

(select acrobat icon, hold shift, then double-click the acrobat icon to launch acrobat, this launches acrobat without plugins)