Actobat 8.0 Pro Closes Automatically

[_Woo_Jin_Lee_]

I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ

[Guest]

Good morning,
Yes it does, we have been trying a plethora of possible fixes, all to noavail.

[_Eric_Eppley_]

I am having the same problem on my new laptop. Does any one know if I am going to have to buy a new license if I am just transfering the program to a new pc?

[_Rick007_]

Hi Flora...

We understand what you said about Adobe working on the problem...but it only takes a few seconds to edit a webpage/homepage, with one.."we're sorry for the inconvience" type sentence...to let folks know about this....it wasn't something sudden....this has been since early November, just by looking at the forums....it's the Adobe brass's (not tech folks)...own fault for not saying anything......even Microsoft does that....damage or no damage to rep.

P.s...(with respect)....they should be writing the apology...not you... :)

[Guest]

Rick, I get your point. I guess I was feeling charitable in light of the season. As an owner of a design firm, right now this is beginning to impact me HUGELY and soon I will have to switch to another product and cut my losses. As I own many licenses this upsets me with the cost of our investment. I also had hoped to hear from then again after Thursday but they stopped responding all of the sudden. UGH. Have a great day.

[_Skoody_]

Rick: Followed your lead on the NitroPDF 30 day trial. Since I can't read multipage documents in under 10 seconds, I had to make the move. Hopefully, Adobe can get to the bottom of this in 2006, which would be about 45 days from the original Woo Jim Lee posting of 11/19.

Anyhow, thanks for the link. I think A8 is a superior product, but I haven't gone through the Evelyn Wood speed reading class to be able to use it.

Have a Great Holiday!

[_Jeff_Moran_]

Everyone,
I work in Acrobat Quality Engineering and with a little help from individuals who have replied to my inquiries I can tell you that Adobe is looking at this issue with great interest (along with some other issues posted). We are treating this issue very importantly. The difficulty has actually been in reproducing the issue in-house.

At this time we are still narrowing it down. It appears to be an uncaught exception that is aborting Acrobat. I feel that it is a problem with our Activation files, but I do not know anything more concreate than that right now. I'm still perplexed to what is causing the issue for those on this thread, but not for others.

Please keep posting if you can, it really helps especially since I can't reproduce this. Here are some questions I would like to collect data on:
1. Can you please post what day Acrobat stopped working for you? The causation may be linked to a software or OS update. If we can find the time period that will help. The original post was on 11/19.
2. How many days was Acrobat 8 working for you before the problem started? Sevearl (1-3)? About a week? Not at all?
3. Can you confirm that you activated the product?
4. Does Distiller launch and work? Or does it quit as well?
5. If you have Creative Suites installed can you confirm if you applied an update for CS during the time in question?

Thanks
Jeff
(Flo, I sent you several emails on Friday and just re-forwarded them today. Please let me know if you did not get them.)

[_Jeff_Moran_]

One more question, (#6) for those experiencing the problem did you purchase Acrobat 8 from the adobe.com store?
Thanks
Jeff

p.s. please post emails if you liked to troubleshoot with me off-line.

[_Fred_Houweling_]

I have a possibly related problem on my ASUS A7JC notebook.
It's with Reader...
It silently does not start.

I have tried both version 8 and 7(.07?)
Originally I had a manufacturer installed version of 7 but the auto updates where looking for files located in the sysprep directory (Which is inaccessible and probably only visible when ASUS did the original build)
So I uninstalled the installation and tried to move straight to version 8
It refused to launch
I tried to roll back to version 7 but the fault still exists.
I tried to clean our HKLM&HKCU adobe registry and Program Files\Adobe before a reinstall with no success.
I have not yet tried the suggestions from http://www.adobe.com/support/techdocs/332791.html
I am willing to provide a log of file and registry access (Using SW from the sys internals website.)

My machine is a dual core, not sure if it is relevant.
Using DebugViewer (For capturing OutputDebugString messages) reveals no information.
The event log (System and Application) do not reveal the cause.
My machine recently had a svchost.exe fault which vas related to a corrupt Software Distribution directory for windows update service.
This has since been resolved and the PC updates are current as of 18 Dec 2006.
I have Nortons Anti Virus 2006 and System Works installed.
All is current and fully up to date.

Any help appreciated.

Thanks

Fred

[_Jerry_A_Davies_]

Just how many of you have NVidia Video Cards. It might have something to do with the GPU Acceleration in Acrobat... My friend and I have identical machines from Memory to Motherboard to CPU and hard drives. THe only difference is the Video Card. Mine is an ATI and his is NVidia. Mine works fine, his does not... Go figure...

[_i_g_]

Hi, I'm using ATI Radeon, and IMHO don't think the problem is there..

[_poyda_]

Acrobat 8 Professional. was working fine until I updated my NVIDIA GF drivers to...

Windows XP/2000 32-bit
Version: 93.71
Release Date: November 2, 2006

Since the above graphic card update Acrobat is now closing automatically after about 6 seconds.

I went back to my previous NVIDIA drivers Installing the previous version...

Windows XP/2000 32-bit
Version: 91.47
Release Date: September 14, 2006

Acrobat 8 closing problem solved.

Unfortunately I don't who is worse with their tech support. Nvidia or Adobe.

Nope. I think I've Made up my mine...Nvidia, by a very, very, very small margin !

[_Otto_Behrens_]

Acrobat 8 is closing after 8 sec.
I have WIN XP and ATI Radeon and that problem must have
another reason.
Now I have installed Acrobat 7 and it works.

[_Rick007_]

Well...

I'm glad to hear that your problem is fixed Otto...but on two separate computers...with two different ATI cards...the problem is still there...

This isn't a NVidia problem....it's ACROBAT....

True..there may be some conflicts...but a lot of us don't even have NVidia...(and I never have).

I've even tried in different monitor and screen size configurations...because I remember years ago, Quickbooks had the same problem..and it turned out that it would only work correctly in 800x600..until the updates came out.

Besides Adobe's lack of urgency to this problem...the only other, really "in common" thing here is that a lot of us upgraded via windows update recently.

There is also a similar problem with some folks on this forum regarding Acrobat 7.08....and the video cards didn't seem to be the "main" problem with the reason for this constant crashing.

[_Michael_Sinatra_]

OK Guys. I had the same problem that everyone else was having. I tried everything from re installing from another profile, and also installing it on a different machine.

Finally I took a different approach. I uninstalled the entire app, got rid of everything on my PC/Laptop that had acrobat in the name. I did not go through the registry, just files on the local disk.

After I installed it, I killed my wireless connection, and Activated the program over the phone. After punching in all the friggin numbers and letters, Acrobat no longer closes after 8 seconds.

I just had to let everyone know how I did this. I have been watching this post for about a week or so, and Adobe has not done a thing about it.

Hope this helps Everyone !!

PS for a good online poker game visit

http://www.pokerbreakout.com

Still accepting business from our U.S. Players !

[_Robert_Robertory_]

Jeff MOran, you seem to be familiar with Organizer's database. Please take a look at the thread that's headed "Organizer database is damaged..." and see if you have any thoughts.

[_Jeff_MacMillan_]

Here is what I have found so far.

We are running Vista on all of our clients, and have been told by adobe that Acrobat 8 is designed to run on Vista. We have seen this problem on a variety of platforms including laptops and desktops, regardless of the client OS. There is no indication for a connection to the video hardware, as we see this on nVidia, ATI, and even some older type cards. We have also reasonably confirmed that it is not likely a corruption of any of the installed files... removing all of the installed files from ALL directories and reinstalling does not eliminate the problem. Same thing for the registry entries. So what is left?

We believe that the problem lies firmly in the files installed by Adobe Acrobat that deal directly with the writing and gathering of information written to the registry. Our developers feel that this would explain almost all of the problems being reported here. Adobe has written their dlls specifically in this way.

We have been corresponding separately with Jeff Moran, however like the rest of the group reporting on this issue, we have seen little actual support for the issue. We have a number of commitments for contacts with engineering (theirs to ours), however this has thus far not happened. His voice mail says that he is out until the 8th of Jan. Our team of developers can not take the issue much further than what we have outlined, as we do not have access to the internal workings of the program, so our only recourse at this point is to either wait for Adobe to rectify the issue (hopefully the developers will be back off of vacation to start working again) or start motivating management to move it along using fiscal measures. I have to think that a substantial problem like this with customers seeking remuneration and/or moving to a competitive product HAS to get their attention.

If anyone has any productive thoughts as to a resolution given these circumstances, I know that we would be thrilled to hear them, as I am sure the rest of the forum would. Aside from this, we are regrettably at the mercy of the engineers, not tech support, to solve this issue.

Happy Holidays,
Jeff MacMillan

[_Jeff_MacMillan_]

None of the clients we work with, nor any of our customers are reporting any message about "Organizer database is damaged..."

Most have reported the premature closing, with no messages at all. I would say that it is definately an issue, one that deserves to have its own thread (which it does). Can you explain how you think there is a connection with this issue?

JM

[_Jeff_MacMillan_]

For the group, We have installed Acrobat Pro 3D 7.07 after uninstalling 8.0 completely. This has yet to fail, regardless of the client or platform. We are using this successfully on Vista as well. We ran the update to 7.08, and it still works fine. I agree with the earlier statements that you should back down to Acrobat 7 to get working. There are a number of places to download a demo, which is good for 30 days, but if you have trouble finding one, feel free to contact me.

It is too bad that we have not been given any options from Adobe.

JM

[_Otto_Behrens_]

yes, JM, I have done that and Acrobat 7.0.8 works fine. But if Acrobat 8 is with failure, I will give it back and hope to get my money back too.

Otto

[_poyda_]

I am now retracting my statement about the problem being an Nvidia graphics problem, or other graphics issue.

I'm now thinking along the lines of one of Acrobat's updates, or maybe even one of Microsoft's updates causing the problem? Acrobat worked fine for a couple of months when I first installed it, and since reinstalling it has now returned to it's problem of closing automatically. Maybe one of it's updates is not being removed fully when it is uninstalled? or maybe even Microsoft's genuine advantage tools update, as this is constantly changing. (This is just a thought though).

I have a case lodged with Adobe, but have been away for Xmas & New year, but will be following it up in the next few days. If I find a solution from Adobe, I will gladly post it here.

[_J_R__Sanford_]

Make sure that the Adobelmsvc.exe is running in the Task Manager > Processes

This sounds like your Acrobat hasn't been activated OR can't verify that it has been.

Run msconfig > Services - hide all Microsoft Services and make sure the Adobe LM Service has a check and is RUNNING.

[_poyda_]

Well it seams this problem is caused by Acrobat trying to phone home. In other words, if the product is unable to connect to the Adobe server to verify it's authenticity, it will close automatically, and I'm assuming to stop pirated versions from working. Also the file "Adobelmsvc.exe" should auto run when Acrobat starts. If not there is a problem.

***AND***
Dear Adobe,

if you bother to read this message, surely a simple message box along the lines of...

"this product cannot verify it's authenticity and will now close"

would have solved all these weeks of bullshit and fixed my problem instantly!

[_Jeff_MacMillan_]

I believe that the thought that this was related to the activation has been posted here previously. Of interest, assuming that it is related to 'phoning home', is why is apparently cannot. We seem to be consistently seeing this on machines with free unopposed access to the internet connection.

Further, the presumed apparent response to its inability to phone home is also concerning. In combat against piracy I fully support some sort of activation. If the software will continuously check this, it presents a huge problem for most people, as it will all but eliminate the possibility of installing it on mobile machines since they may not have immediate access to the internet. We frequently have laptops in just this situation. It seems unlikely that Adobe would take such an aggressive position that it would secure itself right out of usability, however we have seen sillier things.

The fact that machines with this full access seem to have the issue lead us to point out that something in the Adobe files (likely the activation, but who knows) is not getting the appropriate message. Until Adobe steps up and starts responding, we probably will never know.

[_Ian_Mellors_]

Just pulled the plug on my laptop and Acrobat 8.0 runs up and stays up AOK .......

[_Brooke_Diz_]

Does this auto-closing thing have a solution yet? I've read this whole thread and haven't encountered a stable workaround for me, a 60-second victim.

Adobe 7.0.9 Standard (just updated today, but problem noticed in late December)
WinXP Pro
Dell Inspiron E1405 Laptop, 2x core processor, tons o' memory and speed.

Brooke