Add a logo in a prepared form

[Aurelie25324531wvhz]

As a designer, I have the full version of the Creative Suite. I create sell sheets and add editable fields using the Prepare Forms function in Acrobat.

In the past, my colleagues, with the free version of Acrobat, could add a logo into an image field and their contact information into a text field.

Today, Adobe is telling me that a logo can only be added by a user with a premium version of Acrobat.

Is that true for you?

[Bernd Alheit]

No

[Aurelie25324531wvhz]

Thank you! I am so annoyed!!!

[Aurelie25324531wvhz]

@Adobe, please fix this feature!!!

[Bernd Alheit]

There is nothing to fix. Users with Acrobat Reader DC can fill image fields. 

[Aurelie25324531wvhz]

I want to be able to use the Image Field when I prepare a form. Right now, my colleagues can add text to a text field, but they can NOT add a logo to an image field with the base level Acrobat program.

[Bernd Alheit]

What happens when they fill image fields? 

[Aurelie25324531wvhz]

I add the editable field and when I send it out it is unclickable. Nothing can be added, outside the text field.

Adobe claims that images can only be added with higher level versions of Acrobat. Last month my clients could add a logo…

[Bernd Alheit]

May be that is something wrong with the form. 

[Aurelie25324531wvhz]

I've been doing this for years.

I've also had colleagues try to add the image field without success.

I even tried at home on a computer with a different Apple ID; still no success. 

[Test Screen Name]

What exactly happens when you try in Acrobat Reader? Please include screen shots.

[Aurelie25324531wvhz]

When I add the image field it looks like this:

It has always appeared editable to me, but I have the full Creative Suite.

[Test Screen Name]

Please can you take a rather bigger screen shot, that also shows the Acrobat Reader window around this PDF (window title and edges).

[Aurelie25324531wvhz]

It's proprietary…

[try67]

Then create a file without the proprietary information, and post that... Without seeing the full window, or (better yet) the actual file, we can't really help you out.

My guess is the users are not really using Adobe Reader any longer, but some other application, where this feature doesn't work.

[Aurelie25324531wvhz]

The image field works fine for me in Acrobat Pro DC.

However, when my colleagues try to fill the fields in Acrobat Reader, they can add TEXT but not their logo.

[try67]

Again, we need to see where they're using it. Without it, we can't help.

[Aurelie25324531wvhz]

On the same document, I am adding a text box at the bottom to add contact information:

THIS area thay CAN add text to…<sigh>

[Test Screen Name]

By the way, I tried today a test form with Acrobat Reader (64-bit) 22.001.20169 (English) and an image field worked as expected.

[Test Screen Name]

However, the test.pdf that you posted contains no form fields at all, including no image fields. I'm not sure if you intended to put any there. 

[Aurelie25324531wvhz]

I did add an image field…this is the problem. I've recreated with a border, but it is the same file.

[Bernd Alheit]

Users with Acrobat Reader DC on Windows or Mac can fill the image field.

[Aurelie25324531wvhz]

Can you fill the image field on Test.pdf above?

[Test Screen Name]

I have said, there is NO IMAGE FIELD in the test.pdf file you posted. Nothing, no form fields. I'm not saying you didn't put it there, but it certainly isn't there now. This will certainly explain why nobody can use the field! I suggest you download test.pdf from your own post, giving it a new name, and check it out. If you DO see any image field in test.pdf, let us know. But more likely we have to help you figure out how the image field that you added came to be deleted.