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Hi
I am switching laptops. When installing my Adobe XI Pro (7.0) onto the new laptop I made sure to deactivate my license on my old laptop before adding in the license to the new installation and when I log into my Adobe account, it does not show any activated devices. However, the product is still registered with my email and shows when I log into my Adobe account. However, on my new laptop, although the install was successful and I can use it, it is now past 30 days, and I'm trying to activate it in a new laptop. When I log into my Adobe account to register the product again, I keep getting a message saying my serial number is already in use. I spoke to customer service and they said it is out of warranty. This license was only on my old laptop, which I removed the installation from. There is no other computer with it. Any suggestions on how do I activate it in my new laptop. I used to work fine in my old laptop
Thank you
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XI is not 7. It's 11... If that's indeed the version you have, then no, you can't activate it any longer, since Adobe retired the activation servers a while ago.
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