Adobe Acobat / pdf closes seconds after opening

[jill_6464]

When I open the program or a pdf, it stays open for a few second and then automatically closes. 

[Meenakshi Negi · Accepted solution]

Hi jill_6464,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4frtMsE. Ensure that you are using the latest application version. In Acrobat, go to Menu > Check for updates.

You may also try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4ftjg4f).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4lhZeLp;

If the above steps do not help, please collect the crash logs using the diagnostic tool and share the log ID with us. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi