Adobe Acrobat 2015 Updater Fails - Error 1309

[BNA_rick]

The following error message appears every time I try to run the update.  The folder referenced does not exist so there is no way to "verify the file exists and you can access it"  O have uninstalled and reinstalled 3 times and get the same results.  It appears the update file being sent by Adobe is corrupt.  Suggestions???

[DavidWong@Millennium]

This workaround is not working!

Adobe Standard crashed a short while after opening it.

[subhadrav27505742]

Please try Acrobat repair from Control Panel.

Steps:

Go to Control Panel\Programs\Programs and Features

Select Acrobat

Click "Change". Click "Next".

Select "Repair" and proceed with default selection.

[DavidWong@Millennium]

Tried uninstalling the latest Windows cumulative update.

Using winver, checked demoting from Windows 10 build 17134.590 to 17134.523.

Now, it is successful to update Adobe Standard to v19.010.20098.

Ultimate solution may need Adobe to release another update that can be deployed to Windows 10 latest build.

[DavidWong@Millennium]

Re-installed Windows 10, 2019-Feb cumulative updates again.

So far, Adobe Standard works fine without crashing...

[DavidWong@Millennium]

As referring to Microsoft's web site, this is an issue with Feb 2019 Windows 10 cumulative updates

(https://support.microsoft.com/en-us/help/4487029)

It may also affect other msi or msp installation.

So wait for updates from Microsoft instead of Adobe.

[AkanchhaS]

Hi All,

If you are still experiencing the same error 1309 while updating the Acrobat. You may follow the steps given below-

• Navigate to the folder and rename C:\WINDOWS\Installer\$PatchCache$\Managed\[number]\xx.x.xxxxx

        to C:\WINDOWS\Installer\$PatchCache$\Managed\[numberXXXX]\xx.x.xxxxx_bkup

• Once renamed, reboot the computer.
• Try updating the application now.

Let us know the result. We would be looking forward for the update.

Thanks,

Akanchha

[sarahb35292288]

Hi Akanchha,

This worked.  I renamed the 15.6.30033 folder to 15.6.30033.bak then rebooted. I ran Acrobat as Administrator and it installed the update without error.  However although Acrobat reports it is now version 2015.006.30280 it continues to report that an update to that same version is still available.

Unfortunately we have 100 endpoints and so this is not a manageable fix for us. Looking forward to Microsoft releasing a patch following KB4487029.

[AkanchhaS]

Hey Sarahb,

Thanks for taking out time and sharing your findings. Good to hear that it worked for now.

Thanks,

Akanchha

[AkanchhaS]

Hi All,

Thank you all for sharing the update.

There is an official update on this, Microsoft has released new OS updates for Windows. Once machines get updated with latest Windows patch, Adobe product update will be successful.

Regards,

Akanchha

[cg40]

I had the same issue with Adobe Acrobat 2017 a while back and created a thread about it: Error 1309 when updating Adobe Acrobat 2017 on new Windows 10 PCs.

I was able to resolve this from either uninstalling Microsoft update "2019-02 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4487044)" or by deleting the specified file it mentions in the error message: "C:\Windows\Installer\$PatchCache$\Managed\68AB67CA3301FFFF7706E01180573600\17.8.30051\wcc hromenativemessaginghost". You will have to show "Hidden items" in the View tab of Windows Explorer to see this path and files.

[DavidWong@Millennium]

The problem is finally resolved with the release of Microsoft Windows 10 cumulative update (Mar 2019, KB4489868).

After applying the patch and restarted the PC, I am now able to install the latest Adobe patch without errors.

[BNA_rick]

With most recent Microsoft Windows update, KB4489899, the Acrobat update now works.

Rick Bailey, CONSERV BUSINESS SERVICES

[jimh65077150]

Is there a KB for 1903 ?