Adobe Acrobat 2024 Classic - Disable Cloud Storage

Report · Sep 05, 2025

Hi,

I purchased a 3-yr Adobe Acrobat 2024 Classic license from Dell to avoid the subscription based model offered by Adobe, and more importantly to avoid being forced to use Adobe Cloud. However, when using Adobe I still have the option in the top right corner to save changes to Adobe Cloud. I cannot figure out how to disable this and Adobe support has not been helpful. I've tried:

1) Disabling online storage under General Preferences

2) Creating a Dword (32-bit) document named bToggleDocumentCloud and setting its value to 1 using Registry Editor.

Neither of these options worked. Does anyone know how to avoid the ability to save files to the cloud? I'm frustrated this is so difficult and Adobe support has not offered an actual solution.

Report · Sep 05, 2025

Hi natural_Unicorn5323,

Thank you for reaching out, and sorry about the trouble.

Could you please confirm if you have installed the correct version? In Acrobat, go to Menu > Help > About Adobe Acrobat. It will show the current version details. Also, please share the screenshot of the option you are referring to.

Did you try reinstalling the application? If not, could you try once and see if the option is removed? Please use the following page to download the installer: https://adobe.ly/45RYjNs.

Let us know how it goes.

Thanks,

Meenakshi

Report · Sep 06, 2025

Hi,

See attached document with all supporting information for my Adobe Acrobat Pro 2024 account. Please let me know how to resolve this issue. Reinstalling did not solve the issue.

Report · Sep 11, 2025

Hi Meenakshi,

Do you have an update for me? I provided the requested support. I would think that being able to disable Adobe Cloud storage for a license intended to be desktop only would have a quick solution.

Report · Sep 17, 2025

Hi @natural_Unicorn5323,

Hope you are doing well. Sorry for the trouble with disabling the services for Acrobat.

From the information you shared on the PDF file, it looks like you added the right DWord, but at the wrong location.

The Dword should be added to the cServices folder under FeatureLockDown, precisely coming down to:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\Classic\FeatureLockdown\cServices

Also, in addition to the key you added, you might want to try the DWord "bToggleDocumentCloudServices" and change the value to 1.

Reference here: https://adobe.ly/3VoerAe

Hope this helps.

Regards,
Souvik.

Report · Nov 15, 2025

how can I achieve the same but on macOS? where do I have to put bToggleDocumentCloud = 1

Report · Nov 15, 2025

Until someone more experienced can reply and confirm, these is what I did

sudo defaults write /Library/Preferences/com.adobe.Acrobat.Pro.plist DC.FeatureLockdown.cServices.bToggleDocumentCloud -bool YES

sudo defaults write /Library/Preferences/com.adobe.Acrobat.Pro.plist DC.FeatureLockdown.cServices.bToggleAdobeDocumentServices -bool YES

sudo defaults write /Library/Preferences/com.adobe.Acrobat.Pro.plist DC.FeatureLockdown.cServices.bToggleSendAndTrack -bool YES

sudo defaults write /Library/Preferences/com.adobe.Acrobat.Pro.plist DC.FeatureLockdown.cServices.bTogglePrefSync -bool YES

sudo defaults write /Library/Preferences/com.adobe.Acrobat.Pro.plist DC.FeatureLockdown.cServices.bToggleWebConnectors -bool YES

sudo defaults write /Library/Preferences/com.adobe.Acrobat.Pro.plist DC.FeatureLockdown.cGenAI.bDisableGenAI -bool YES

sudo defaults write /Library/Preferences/com.adobe.Acrobat.Pro.plist DC.FeatureLockdown.cServices.bUpdater -bool NO

Report · Nov 16, 2025

The above doesn't work
Perhaps the file
/Library/Preferences/com.adobe.Acrobat.Pro.plist
is wrong?

Also version is Acrobat 2024 Pro Classic
Perhaps the correct sytnax is for example
2024.FeatureLockdown.cServices.bToggleSendAndTrack -bool YES

Can someone please help? It is very confusing

Report · Nov 16, 2025

I made it work, at least partially

# If already exists and want to start from scratch

sudo rm /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic dict" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:cServices dict" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:cGenAI dict" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:jsc dict" /Library/Preferences/com.adobe.Acrobat.Pro.plist

# Disables all cloud services (Doc Cloud, processing, send, sync, connectors)

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:cServices:bToggleDocumentCloud bool true" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:cServices:bToggleAdobeDocumentServices bool true" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:cServices:bToggleSendAndTrack bool true" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:cServices:bTogglePrefSync bool true" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:cServices:bToggleWebConnectors bool true" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:bUsageMeasurement bool true" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:bShowShareProductImprovement bool false" /Library/Preferences/com.adobe.Acrobat.Pro.plist

sudo /usr/libexec/PlistBuddy -c "Add :Classic:FeatureLockdown:cDefaultLaunchAttachmentPerms string 't:1'" /Library/Preferences/com.adobe.Acrobat.Pro.plist

now I still want to disable JavaScript and this doesn't work and I don't know how
also, I don't know how to test if all of the above are really disabled. It seems Adobe Cloud Storage is disabled at least