Adobe Acrobat & Distiller

[MindyRobyn]

I just purchased a 2023 imac 24" and a mackbook pro laptop running M3 chips. I have them set up as mirror images of each other. I'm having an issue on my desktop tha I am not having on my laptop. when I try to print a PDF from Acrobat the distiller launces and crashes both apps, it works fine on my laptop. I've tried uninstalling and reinstalling and same thing. I should say I am running from Creative Suite - sot it's all downloaded from the same place. Can anyone give a suggestion as to how to fix this.

My 2nd issue is happenign on both computers. When I try to export PDFs using a preset I have used for over a year to prep files to upload to a print shop using plates will no long allow me to use the 1.3 compatability setting which the printer says they have to have to file accuracy. How do I gt around this I prep files for a magainze and are on weekly deadlines.  PLEASE HELP! attached is the setting I've been using for over a year and now doesn't work.

[craigw25402447]

I'm having the same issue on my laptop, Macbook Air, M2 2022, running Sonoma 14.1.2. I have Adobe Creative Cloud. It seems Acrobat for Creative Cloud updated recently. When I try to print a PDF, I get a spinning ball for a few seconds, then an error message saying Distiller has shut down unexpectedly. I've been having to open my PDFs in Preview to print them. Anyone out there know what I should do? I have uninstalled, reinstalled, restarted my computer, etc. 

[ls_rbls]

Hi @craigw25402447 ,

Is your macOS using Rossetta2?

[Ultra Graphics 2]

I have the same issue. 2021 iMac, Apple M1, Sonoma 14.5, (It's only 8gb, but it was printing fine yesterday). I have tried opening with Rossetta but that didn't help. I have no solutions, I am sorry. Anyone else know of any solutions?

[ThompsonStudio™]

Anyone ever find a fix for this? Experiencing the exact issue @MindyRobyn and @Ultra Graphics 2 are describing. I'm on the latest and greatest version of Acrobat. I've uninstalled and reinstalled through Creative Cloud and the issue is still there. My specs: 2021 MacBook Pro 16" - Sonoma 14.5