Adobe Acrobat DC crashes a few seconds after startup

[Steve Kellaway]

Hi, 

I am running Windows 11, have a fresh install of Adobe Creative Cloud and Adobe Acrobat. When I open any PDF or just open acrobat it crashes after a few seconds without an error message.

I have uninstalled both Acrobat & Creative Cloud, run the cleaner, rebooted, reinstalled and the same issue occurs.

Can someone please help, I need acrobat for work?

This is the error information I retrieved from the Event Viewer...

Faulting application name: adobe_licensing_wf_acro.exe, version: 1.6.0.4, time stamp: 0x63e4c749
Faulting module name: NahimicOSD.dll, version: 2.2.23.0, time stamp: 0x61b7fd89
Exception code: 0xc0000005
Fault offset: 0x0000000000014aa0
Faulting process id: 0x0x1D50
Faulting application start time: 0x0x1D962B285B9122B
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe
Faulting module path: C:\ProgramData\A-Volute\A-Volute.28054DF1F58B4\Modules\ScheduledModules\x64\NahimicOSD.dll
Report Id: d48f7c54-7694-48c5-9fb1-057af8d5791a
Faulting package full name:
Faulting package-relative application ID:

[AkanchhaS · Accepted solution]

Hi @Steve Kellaway 

Thank you for sharing the details.

The error message is not quite clear here, so we'd proceed with a couple of basic troubleshooting steps:

1- Once again, run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

2-  Once done, keep the creative cloud desktop closed and do not open it.

3- Download the Acrobat installer from here:  

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Did it help? If not, create a hidden admin account on your system and launch Acrobat. 

Thanks,

Akanchha

[AkanchhaS · Accepted solution]

Hi @Steve Kellaway 

Thank you for sharing the details.

The error message is not quite clear here, so we'd proceed with a couple of basic troubleshooting steps:

1- Once again, run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

2-  Once done, keep the creative cloud desktop closed and do not open it.

3- Download the Acrobat installer from here:  

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Did it help? If not, create a hidden admin account on your system and launch Acrobat. 

Thanks,

Akanchha

[Steve Kellaway]

Thank you Akanchha, I was trying to reinstall it through Adobe Cloud, installing it directly from the link you suggested did the trick. Thank you.

[AkanchhaS]

Sounds great @Steve Kellaway 

Thanks for sharing the update. Let us know if there's any further assistance is required.

~Akanchha 

[C3dr1c]

Hey  AkanchhaS,

I tried both this recommended procedure and the Windows Compatibility process. Neither worked. I am stumped. I've closed my VPN to make sure it's not interfering either, but I keep getting this error...

[Ted_2023]

Yes, this has worked for me, too. Also note importantly, it seems to fix the inability to preview PDFs in Outlook and in Windows File Explorer.

But why have I had to waste so much time over the last 6 months trying to find out why it crashes and fails to preview. Why don't you remove the installer from CC and TELL users of Acrobat upfront how to make it work. I'm seriously wondering why I pay so much per year for CC.

[1strail]

Same problem, but nothing worked.  Ran cleaner, installed from provided link.  I found another thread where one user ran DC in compatibility mode, (must use Windows 7).  That got me to a sign in screen and everything worked.  Interestingly, I went back and turned off compatibility mode and. It still worked.

[seve7 · Accepted solution]

This.  What a piece of trash software.  Did the reccommended procedure of hack software uninstalling and seperate app to manage the adobe crap, nothing worked.  Ran it in compatibility for windows 7, was able to transfer a license and activate then turn off compatibility mode, a ridiculous procedure, but they make sure the software that runs the billing actually works.

[Twan154A]

Hero!!

[Gregory5C7D]

Thank you so much for this!  Was getting annoyed with all of the installing and uninstalling.  This did the trick for me as well

[cezar_1290]

Just got official adobe now non stop problems, crashing, files corrupted!!!!! Whats going on just paid 1000 dollars for a garbage software, customer service worse than government!

[scott_1283]

Same issue!

Ended up being that i was already logged into 2 other devices.

Go to manage your account and log out of all other devices.

[Tu4n3r]

Indeed this is the good answer !

Acrobat don't ask to disconnect another computer. I launched another app (Photoshop for exemple) I got the message to disconnect another computer, did it, then I launch Acrobat and all is working fine !

[mystical_detail1710]

This is what finally fixed it for me.