Adobe Acrobat DC hangs when I`m trying to search something using 'CTRL+F' hot key.

Report · Jul 16, 2021

The same thing when I`m trying to use standard approche throug the Find tool.

What should I do?

Report · Jul 19, 2021

Hi Andrey,

Hope you are doing well and sorry for the trouble and the delay in response. I hope you would be able to fix it by now. If the issue still persists, w need some more details:

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download the file to your computer locally and try again and check.

- Please try to turn off the Protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

Also make sure you the application updated to the latest version 21.05.20058. Go to Help > Check for Updates and reboot the computer.

If it doesn't work, please try to reset the Acrobat preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

Also please check out the help pages listed below:

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Regards

Amal