Highlighted

How to reset Acrobat Preference settings to default.

Adobe Employee ,
May 29, 2017

Copy link to clipboard

Copied

Note:

1. Enterprise users please consult your IT.

2. Re-creating the Acrobat preferences restores application settings to its default.

Restore the Acrobat Preferences folder (Windows)

Restore Acrobat Preferences folder to eliminate problems that damaged preferences cause. Most preference problems are caused by these file-based preferences, although most Acrobat preferences are stored in the registry.

Note: This solution removes custom settings for Collaboration, JavaScripts, Security, Stamps, Color Management, Auto Fill, Web Capture, and Updater.

• Quit Acrobat.

• In Windows Explorer, go to the Preferences folder:

o (Windows 10, 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]

o (XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]

• Move the Preferences folder to another location (for example, C:\Temp).

• Restart Acrobat.

Note: The AppData / Application Data folder is hidden by default: https://support.microsoft.com/en-au/help/14201/windows-show-hidden-files on how display them ]

If the problem recurs after you restore the Acrobat Preferences folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click “Yes to All” to replace the new Preferences folder.

Restore the Acrobat preferences files (Mac OS)

Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.

  • Quit Acrobat.
  • Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
    • Acrobat WebCapture Cookies
    • com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
    • Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
    • The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
  • Restart Acrobat

If the problem recurs after you restore the Acrobat preferences files, then the problem isn’t related to preferences files. To restore custom settings, drag the files you moved in step 2 back to their original location. Then click OK to the alert “A newer item named ‘[filename]’ already exists in this location. Do you want to replace it with the older one you're moving?”

Topics

General troubleshooting

Views

150.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

How to reset Acrobat Preference settings to default.

Adobe Employee ,
May 29, 2017

Copy link to clipboard

Copied

Note:

1. Enterprise users please consult your IT.

2. Re-creating the Acrobat preferences restores application settings to its default.

Restore the Acrobat Preferences folder (Windows)

Restore Acrobat Preferences folder to eliminate problems that damaged preferences cause. Most preference problems are caused by these file-based preferences, although most Acrobat preferences are stored in the registry.

Note: This solution removes custom settings for Collaboration, JavaScripts, Security, Stamps, Color Management, Auto Fill, Web Capture, and Updater.

• Quit Acrobat.

• In Windows Explorer, go to the Preferences folder:

o (Windows 10, 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]

o (XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]

• Move the Preferences folder to another location (for example, C:\Temp).

• Restart Acrobat.

Note: The AppData / Application Data folder is hidden by default: https://support.microsoft.com/en-au/help/14201/windows-show-hidden-files on how display them ]

If the problem recurs after you restore the Acrobat Preferences folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click “Yes to All” to replace the new Preferences folder.

Restore the Acrobat preferences files (Mac OS)

Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.

  • Quit Acrobat.
  • Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
    • Acrobat WebCapture Cookies
    • com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
    • Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
    • The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
  • Restart Acrobat

If the problem recurs after you restore the Acrobat preferences files, then the problem isn’t related to preferences files. To restore custom settings, drag the files you moved in step 2 back to their original location. Then click OK to the alert “A newer item named ‘[filename]’ already exists in this location. Do you want to replace it with the older one you're moving?”

Topics

General troubleshooting

Views

150.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Mar 13, 2019

Copy link to clipboard

Copied

Thanks. No luck with that.

Maybe it was a Windows 7 issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 02, 2020

Copy link to clipboard

Copied

I was looking for a fix for a similar issue. The top third of the page on my second monitor was being cut off basically on just adobe reader. I went into my graphics settings and noticed that for some reason I was at 59mhz instead of 60 on that monitor. I adjusted the setting to 60 and it fixed it.  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 11, 2020

Copy link to clipboard

Copied

Glad to hear that your issue got fixed. And thank you for sharing your experience.

 

~Tariq

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 03, 2020

Copy link to clipboard

Copied

We pay for your crappy products and should not have to be tech wizards to make it work. That is the job of you geniuses at Adobe. Why be respectful? You do not respect your customers. I'm paying monthly for a product I can't use, but documents come to me in PDF that I can't read any other way that I know of. I also have to be abe to edit them. I'm not 20 years old anymore and do not want to learn a new profession (IT tech.) So fix your damn program yourself. For 35 years I put out fires and rescued puppies when people called. I did not tell them to put out their own fires or to ask the "community" to do it. Because I was a professional.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 29, 2020

Copy link to clipboard

Copied

Well said.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 26, 2020

Copy link to clipboard

Copied

You are so right. Thank you for expressing my feelings as well.

Whether using a free version or paid, we shouldn't have to fix their bugs !

Having to use 7 or 8 steps to utilize a tool the use to set on top is ridiculous.

Change for change sake is normal these days. That is why I seldom update unless the program stops and I am forced to.

I normally keep one compute offline all the time to prevent unwanted updates.

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jun 27, 2020

Copy link to clipboard

Copied

By following the "logic" that you apply to Adobe: if you were a real professional there should be no fire.
It's stupid reasoning.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 23, 2020

Copy link to clipboard

Copied

By reading your post 'JR' you have single handedly lowered the potential of humanity and won the imbecile of the internet for today!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 05, 2020

Copy link to clipboard

Copied

Thanks. Worked like a charm.

I found no preferences folder, but simply deleted all files in the DC-folder under Acrobat in the path you describes

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
One Stop Solution for Acrobat
Edit a PDF
Add a group