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Adobe Acrobat DC Professional "Upgrade" - No Scroll Bars and Does Not Remember Last View Settings

New Here ,
May 27, 2024 May 27, 2024

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I need help about some significant problems that arose after a recent Adobe "Upgrade" - which is really a "Downgrade" in Acrobat DC Professional.

I've searched other posts on the Community for this issue on Windows and did not find any (there were some similar Mac problems).

It seems crazy to me that Adobe managed to mess up simple things like scroll bars in a recent "upgrade".

 

There are no scroll bars on my version of Adobe Acrobat and I've tried some of the other threads on the community. Adobe will also no longer remember the last view settings. 

 

I challenge someone from Adobe to provide a simple yet effective fix to this problem - one that should never have arisen.

 

Issue #1
I've checked off "Restore last view settings when reopening documents" yet Adobe does not do this. For example, I need to press F8 each time I open Adobe to show the toolbars. So the check mark - it doesn't work!
2024 05 27 - Adobe Not Remembering Last View Settings.PNG

 

#2 No Scroll Bars
Some of the other posts I've seen online show an option under "Page Display" and "Page Content and Information" with a dialog box to "Always show scroll bars". As you can see in the screen shot below, there is no such option.

2024 05 27 - Adobe No Scroll Bars #01.PNG

As can be seen below, there are NO scroll bars, even when hovering on the edge of the document.

 

2024 05 27 - Adobe No Scroll Bars #02.PNG

 

I'm curious how to fix this and how Adobe managed to introduce such a significant bug into a recent "upgrade". Where is product testing?

TOPICS
How to , PDF , Standards and accessibility

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New Here ,
May 27, 2024 May 27, 2024

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For example, this thread didn't provide any useful assistance for my issue:  https://community.adobe.com/t5/acrobat-discussions/adobe-pdf-scroll-bars-still-missing/td-p/14097495...!

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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

 

Let us know how it goes.

 

~Amal

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