Adobe Acrobat DC suddenly required a Sign In, after many years of use...

[Ake2359861495w9]

I purchased the boxed version of Acrobat DC some six years ago.

It has worked fine up until now.

BUT NOW, When I try to open a pdf-file, or even if I try to open Acrobat DC directly,

I am suddenly required to Sign In. But my credentials seems to have been lost by you. 

It was not possible for me to sign in.

--------------------------------------------

So I removed my Acrobat DC, and reinstalled it from my original CD.

BUT NOW,  Acrobat DC won't even start up. 

I am (still) running Acrobat DC on Windows 7 (for various reasons). 

It seems that you have accidentally (or deliberatly) pulled the plug on my Acrobat DC. 

How can you restore my functionality?

[MeenakshiNegi]

Hi Ake,

Thank you for reaching out, and sorry about the trouble.

As mentioned above, you have the boxed version of the Acrobat Pro DC.

We have tried to check your account using the email address used to sign in here in the community and cannot locate any subscription or license. It seems that you have not registered your subscription or license on the Adobe site.

Would you mind sharing the picture of the Acrobat version mentioned on the box?

Also, let us know what happens when you launch the application. Do you receive any error messages?

Thanks,

Meenakshi

[Ake2359861495w9]

Hi,

I tried to respond by mail, but your inbox is full.

I tried to answer here, but for some reason by reply does not show.

So here is a new attempt to post a reply.

The box clearly states that I need to register to be able to use the Adobe Acrobat DC.

Since I have been using it on and off since I bought the box and up until the beginning of this year, obviously I have been registered, but you have somehow recently lost my registration.

As you requested I have taken a photo of my box and attached it.

I trust that you will now be able to restore my ability to use my copy of the Acrobat DC.

To repeat:

It worked as expected up until the beginning of this year when it started to require a login, which, much to my dismay, was never granted.

So as a last resort I removed my copy from my HD and reinstalled it fresh from the DVD.

Since then, trying to start the program (directly , or by double-clicking a pdf-file), makes the waiting-wheel spin for a second or so. But nothing else happens that I can see. No error messages are given to me.

If there is anything more you need from me, please do not hesitate to ask.

Kind regards 

[Ake2359861495w9]

Dear sir,

I think that I have my part as per your request.

Now I trust that you can restore my access to my Adobe Acrobat DC that you seem to have have spoiled earlier this year.

Can you give me an estimate on when you can have this problem solved. (The present situation is annoying and very troublesome).

Kindest regards

[Ake2359861495w9]

Hi, I think that I have done my part.

Now I am waiting for Adobe to give me access to my program again,

If you require something else from me, please tell me what you need.

[try67]

I removed the image you posted since it included your full serial number. It's not a very good idea to post that to a public forum! Let's hope it wasn't copied by anyone who wants to steal such numbers...

At any rate, to get support from Adobe you should go through the official support channels, which are either chat or phone:

General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

[Ake2359861495w9]

Thanks a lot.

It seems that MeenakshiNegi is in fact a real Adobe employee.

So, why would he/she ask me for a photo here?

And then just ignore it?

Anyway, thanks for your concern,

I tried to find a way to contact Adobe support, but failed.

So your links will come in handy.

Thanks again. 

[Ake2359861495w9]

Unfortunately, I did not find a chat from your link.

I circled around for quite some time (many circles, in fact), but found no chat.

Any ideas?

[Test Screen Name]

Did you install recently (even if you later uninstalled) any other Adobe software, including trial software?

[Ake2359861495w9]

No, I did not.

[wdkong]

I have the same problem as this. need a solution