Adobe Acrobat desktop version is failing to display specific document

[mvelikov]

When opening the attached document in Adobe Acrobat Pro (desktop version), an error message occurs stating that it cannot extract the embedded font. On the other hand, the text is successfully displayed in Adobe's web version, Foxit PDF, and Chrome.

[AnandSri]

Hello @mvelikov!

I hope you're doing well, and thank you for reaching out. Is the issue occurring with the current PDF you attached, or does it happen with all PDFs? I opened the PDF and received an error message stating that the fonts could not be extracted. However, when I right-clicked and selected "Edit" in Acrobat, the PDF appeared completely blank.

If you have the source file, recreate the PDF file, ensure all the fonts are embedded properly in the source file, and print the file to Adobe PDF or use Save As Adobe PDF. If you received this PDF from another source, request a new copy saved using standard fonts or regenerated via a reliable PDF printer.

Or use the Preflight Fix (Pro users only): Open Acrobat Pro. Go to All Tools >Print Production > Preflight. Use the "Embed missing fonts" or "Fix font problems" profile. See this article for more details: https://adobe.ly/3FD69A7

Also, ensure that you have the latest version of Adobe Acrobat installed, and check for any pending updates from the Menu > Help> Check for Updates, install the updates, restart the app and the machine, and try again.

Let us know how it goes.

Thanks,

Anand Sri.

[mvelikov]

Hi @AnandSri,

The issue appears to be present only with the attached document for now.

We received it from our client, and the question is why the document cannot be successfully opened only by Adobe, but there is no error, and the document is successfully previewed when it is opened in Foxit or Chrome?

Best wishes,
Martin

[AnandSri]

Hello @mvelikov!

Thank you for the additional information. The issue seems specific to the embedded font within the PDF, which Adobe Acrobat (desktop version) is unable to extract or render correctly, leading to a blank view or failed display, and other applications are able to render it, as they have their own mechanism to render the PDF. This isn’t a failure of Acrobat, but rather Acrobat being standards-compliant and strict with font usage. Browsers or other third-party apps use fallback rendering methods, which ignore font integrity issues and substitute missing fonts silently.

Please ask the sender (client) to regenerate the PDF using font embedding settings enabled. In Word, InDesign, or PDF export settings, check "Embed all fonts".

Alternatively, preflight the file in Acrobat Pro to inspect font issues: Go to All Tools > Print Production > Preflight > PDF/A validation Or use the "Embed missing fonts" or "Fix font problems" profile. 

Thanks,

Anand Sri.