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AnandSri
Adobe Employee
AnandSri
Adobe Employee
Activity
51m ago
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Could you please share more details about the issue you are experiencing with the app? We're here to help just need more info.
If you wish to report a bug/feature request, use this link https://adobe.ly/412pRvP
Thanks,
Anand Sri.
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4 hours ago
Hello!
I hope you're doing well, and we apologize for the delayed response and the trouble.
Are you encountering any error messages when converting the PDF to JPEG format? Please review these articles and follow the suggested steps. Let us know if the issue persists:
Export PDFs to other file formats
Convert PDF to JPEG
Thanks,
Anand Sri.
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4 hours ago
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Are you the owner of the PDF file, and have access to the source file through which the PDF was created? If yes, then try recreating the file and set the view settings to Single Page view. However, if the PDF was sent to you, and the Page view settings were preserved when creating the PDF, then you won't be able to make changes in the View settings. However, you can try the following steps and see if that works for you:
Adjust Page Display Settings: You can change the page display settings to show a single page at a time. This can be done by selecting View > Page Display > Single Page View . For more details, refer to this article: https://adobe.ly/4i6Dil5
Use Full-Screen Mode: To maximize the viewing area and focus on a single page, you can use the Full-Screen mode. This can be activated by pressing Ctrl + L (Windows) or Cmd + L (macOS). For more details, refer to this article: https://adobe.ly/3Qs7ewt
I hope this helps.
Thanks,
Anand Sri.
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4 hours ago
1 Upvote
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Could you provide more details about the issue? When you mention a new type of PDF form, could you clarify what you mean? You can use the free Acrobat Reader desktop app to print PDFs. For more information, refer to this article: https://adobe.ly/4be0L1F.
I hope this helps.
Thanks,
Anand Sri.
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5 hours ago
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Please try the suggestions from the following article to learn more about printing labels using Acrobat: https://adobe.ly/413hiku, and https://adobe.ly/4i479uz
I hope this helps.
Thanks,
Anand Sri.
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5 hours ago
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Are you converting the PDF using the Acrobat desktop app or the Acrobat online services? What error message are you getting when converting the PDF to Excel?
If you have the Acrobat desktop app, try splitting the 7400 PDF and converting it to Excel as a workaround. Ensure that content extraction from the PDF file is allowed, check under the Menu > Document Properties > Security Tab.
See this article to know more about the conversion settings: https://adobe.ly/3QpFicA
Let us know how it goes.
Thanks,
Anand Sri.
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5 hours ago
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Is it specific to one file or is it with all the PDFs? When compressing scanned PDF files in Adobe Acrobat without performing Optical Character Recognition (OCR), it's essential to adjust specific settings to prevent content errors.
Use the 'Optimize Scanned PDF' Feature:
Open your scanned PDF in Adobe Acrobat.
Navigate to Menu/Tools > Optimize PDF.
In the toolbar, select Optimize Scanned PDF.
In the dialog box, ensure that Adaptive Compression is enabled. This setting helps reduce file size while maintaining content integrity. For detailed guidance, refer to this article.
Disable OCR During Optimization:
Within the same Optimize Scanned PDF dialog, look for the Recognize Text option.
Uncheck the Recognize Text option to prevent Acrobat from applying OCR during compression.
Check for Font Issues: Ensure the fonts used in the scanned document are correctly embedded. Sometimes, font issues can cause errors in the compressed file. Adobe provides guidance on how to manage fonts in PDFs: Fonts in PDFs. See this article for detailed information.
If you own the PDF and can access the source file, try recreating it using Acrobat, ensuring the fonts are correctly embedded.
Let us know how it goes.
Thanks,
Anand Sri.
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5 hours ago
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Are you using the Acrobat desktop application or the Acrobat online services? Please try the following steps and let us know how it goes:
Check Controlled Folder Access Settings: Windows 10 includes a security feature called Controlled Folder Access, which can prevent unauthorized applications from modifying files in protected folders. If Adobe Acrobat lacks the necessary permissions, it might be blocked from saving files, leading to their disappearance. To resolve this:
Navigate to Windows Security > Virus & threat protection > Manage ransomware protection.
Click on Allow an app through Controlled folder access.
Add Acrobat.exe to the list of allowed applications. Detailed instructions are available here.
Clear Temporary Files: Accumulated temporary files can interfere with Adobe Acrobat's functionality, potentially causing files to disappear after saving. Regularly clearing these files can help:
Delete all files in C:\Users\[YourUsername]\AppData\Local\Temp and C:\Windows\Temp .
Restart your computer after clearing these folders.
Verify File Storage Locations: Sometimes, files are saved to unexpected locations, making them appear as if they've disappeared. To ensure files are saved where intended:
When saving a PDF, check the save location path carefully.
Use the "Save As" function to specify the desired folder explicitly.
After saving, use the system's search function to locate the file by name, confirming its storage location.
Update or Reinstall Adobe Acrobat: Corrupted installations can lead to unexpected behavior, such as files disappearing after saving. Ensuring you have the latest version or reinstalling the application can rectify such issues:
Uninstall Adobe Acrobat from your system using the Acrobat Cleaner tool.
Download and install the latest version from here.
I hope this helps.
Thanks,
Anand Sri.
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Feb 18, 2025
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
As our community expert correctly highlighted, you can use the Acrobat Cleaner tool to remove corrupt or conflicting installation files and reinstall Acrobat. Restart your machine and check if the issue is resolved.
If the problem persists, please collect the crash logs from your device and share them with us for further investigation.
Thanks,
Anand Sri.
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‎Feb 18, 2025
05:53 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Please see this article for detailed information on how to manage your subscriptions: https://adobe.ly/3CHXFX6 and https://adobe.ly/4i5sHaq
I hope this helps.
Thanks,
Anand Sri.
[moving to Account community]
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‎Feb 18, 2025
05:50 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Please see this article and follow the steps to download the invoices: https://adobe.ly/417llvU
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 18, 2025
05:47 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
If you have an Enterprise account and license, and the application was deployed, you may need to enable online services for Acrobat using the Customization Wizard. Follow the steps in this article to enable online services: Enable Online Services for Acrobat.
For more information on customizing services, refer to these resources:
Customizing Online Services in Acrobat
Community Discussion on Disabling Online Services
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 18, 2025
04:35 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Is this issue happening with all PDFs or just one specific file? Try switching to a different browser and see if the error persists. Clear your browser's cache and cookies, then try again. For testing, try using a different network connection and check if the issue continues.
If you have the Acrobat desktop app, try editing the file and saving it to see if that resolves the problem. See this for more details: https://adobe.ly/42ZXfpJ
Let us know how it goes.
Thanks,
Anand Sri.
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‎Feb 18, 2025
04:30 AM
Hello!
I hope you're doing well, and we apologize for the delayed response and the trouble.
Does this issue occur with all PDFs or only a specific one? If you have the Acrobat desktop app, try compressing the file and check: Optimize PDFs in Acrobat Pro.
Does the issue persist if you try a different browser? The compression process depends on the PDF file type, and Acrobat or Acrobat Online Services will optimize it to the best possible level. For more details, refer to: Compress PDFs.
If the problem is specific to one PDF, can you share it for further investigation? Please send the file via direct message only.
Thanks,
Anand Sri.
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‎Feb 18, 2025
04:24 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3CKXtq1.
If Acrobat does not launch after rebooting, use the Acrobat Cleaner tool to remove any corrupt installation files. Then, restart your computer, reinstall Acrobat, and sign in with your email address to check if the issue is resolved.
Additionally, ensure that your printer has the latest drivers and firmware installed.
Let us know how it goes.
Thanks,
Anand Sri.
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‎Feb 18, 2025
04:18 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Try moving the files using a different web browser. Additionally, clear the cookies and cache of the browser where the Move option was not visible. Is this issue occurring with all PDFs or only a specific set?
For more details, refer to this article: Manage Files in Adobe Document Cloud.
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 18, 2025
04:12 AM
Hello!
I hope you're doing well, and we apologize for the delayed response and the trouble.
Moving the thread to the relevant community so that the team can assist you better.
Thanks,
^AB
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‎Feb 18, 2025
04:10 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Ensuring the Document Supports Bookmarks:
Check for Signatures:
If the PDF is signed, it may restrict editing features, including adding or viewing bookmarks. To bypass this, save the PDF as a Word document, then resave it as a new PDF. This process removes the signature restrictions, allowing bookmark functionality to return.
Updating Adobe Acrobat:
Check for Updates:
Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hIs8mS.
Enable Bookmarks in the App: If you have access to the desktop app, you can enable bookmarks there and then sync your changes to the online version. To do this, open the PDF in Adobe Acrobat Pro, go to the top right corner, click on the customize button, select "common tools," and then "add navigation" to see the "add bookmark" option.
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 18, 2025
03:05 AM
Glad to know that the issue got fixed; feel free to reach out if you need any further assistance.
Thanks,
^AB
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‎Feb 18, 2025
03:04 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Does this issue occur with all documents or only a specific set of PDFs? Are you using Acrobat online services or the desktop application? Try clearing your browser cache and cookies, then test again with a different set of files in another browser.
If you can successfully combine other files, check the source of the original file that caused the error. Try re-creating it from the source file and attempt the process again.
For more details, refer to this article: Try Acrobat Online Services.
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 18, 2025
02:58 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
What's the current version of the Acrobat Reader mobile that has been installed? Could you share a screenshot of the ad you are getting? Do you get the ad using any specific tool or opening the PDFs?
Please ensure you have the latest version of the mobile app installed, check for any pending updates from the Play Store, install it, and reboot the device.
We're here to help; we need more info. You can also see this article to learn more about the Acrobat Mobile app: https://adobe.ly/4b6baMT
Thanks,
Anand Sri.
[moving the thread to the relevant community]
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‎Feb 18, 2025
02:52 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
To address this, it's advisable to maintain a master document template on your local system. When changes are required, you can edit this master document and then upload it to create a new web form in Adobe Acrobat Sign. While this process generates a new URL for each iteration, it ensures that your web form reflects the most current information. For detailed guidance on creating and configuring web forms, refer to these articles: https://adobe.ly/3X50fNE
https://adobe.ly/3X54rgg
https://adobe.ly/41oSUdl
https://adobe.ly/4366bdf.
I hope this helps.
Thanks,
Anand Sri.
[moving the thread to the relevant community: Acrobat Sign]
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‎Feb 18, 2025
02:46 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Please try the suggestions from the following community discussion and let us know how it goes: https://adobe.ly/4hBAH2S
https://adobe.ly/4i04JNA
https://adobe.ly/3EJu8g8
https://adobe.ly/3EJu8wE
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 18, 2025
02:43 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
You may try the following steps and let us know how it goes:
Clear the browser cache and try again.
If you're using ExportPDF via the Reader desktop app, sign out and then sign back in.
Try converting a different file--if it converts without error, that would point to a problem with the file that causes the error.
Try converting the file with a different web browser.
You can also see this document for more details: https://adobe.ly/41k0eI3
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 17, 2025
04:21 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
While Chrome OS does not natively support Adobe Acrobat, you can access and use most of its features on a Chromebook by installing the Adobe Acrobat extension from the Chrome Web Store, allowing you to open, edit, and sign PDFs directly within your Chrome browser. Note: Many features which are available on the desktop app, may not work on the Chrome OS. For more details, please see this article: https://adobe.ly/3D6cu5H
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 17, 2025
04:18 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
Do you have a serial number-based application like Acrobat 2017 or Acrobat 2020? There is no application called Acrobat Pro 2022.
If you have an email-based license or subscription, you can download and install the latest version of Acrobat and activate it using your email address: Download and install Acrobat subscription
For Acrobat 2020, you can use this link: Download Acrobat 2020
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 17, 2025
04:12 AM
Hello,
I hope you're doing well, and we apologize for the delayed response and the trouble.
The app or the online services do not support the Arabic language yet. You can use the Adobe Wish form to file a feature request: https://adobe.ly/3EDkrzZ
To know more about the Acrobat online services, see this article: https://adobe.ly/3X5SEhU
Thanks,
Anand Sri.
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‎Feb 17, 2025
04:08 AM
Hello!
I hope you're doing well, and we apologize for the delayed response and the trouble.
Moving the thread to the right community so the expert team can help you with your requirements.
Thanks,
Anand Sri.
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‎Feb 17, 2025
04:00 AM
Hello!
I hope you're doing well, and we apologize for the delayed response and the trouble.
There is no Recycle Bin for Acrobat mobile app on the Android phone. After you click "Delete," a confirmation dialog appears asking if you are sure you want to delete the file. If you click "Yes," the file is permanently deleted. For more details, please see this article: https://adobe.ly/4i1QszX
I hope this helps.
Thanks,
Anand Sri.
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‎Feb 13, 2025
05:38 AM
Hello!
I hope you are doing well.
As our community expert correctly mentioned, Acrobat 11 has reached its end of life and is no longer supported. For more details, refer to this article: [link]. You may try the suggestions provided in the article, but they may not work.
Thanks,
Anand Sri.
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