Adobe Acrobat does not allow connection to...

[liztapanes]

I get this message when trying to open an Acrobat file. I have edited the settings in Preferences/Trust Manager/Change settings already. I also tried changing the registry. I can't get this to go away. Any advice is welcome.

[Amal.]

Hi Liztapanes,

Thanks for reaching out. As described above you are getting a pop up "Adobe Acrobat does not allow connection to..." while opening a file, correct?

• Is this a behavior with a particular file or with any file you try to open?
• Is the file available locally on your computer or is it on a shared network? Please try to download the file to your computer and try again.

In the meantime, you may try the troubleshooting steps provided in the link - https://helpx.adobe.com/in/acrobat/using/allow-or-block-links-internet.html and check if that works for you.

Also, try to add the location of the file and the folder to Adobe Acrobat DC.

Go to Edit > Preferences > Enhanced security > Add file and Add folder path > Click Ok and restart the application and check. 

If that doesn't work,

Please try to turn off the protected view. Go to Edit > Preferences > Enhanced Security  > Turn Off the protected view and uncheck the enhanced security > click OK and restart the application. and check.

Note: Turning off the security is for testing purpose only, please turn on the security after testing irrespective of the result.

If turning off the security works for you please refer to the steps provided in the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html (steps are similar for Adobe Acrobat DC)

Let us know how it goes.

Regards,

Amal

[liztapanes]

OK - it is happening on specific files. I looked at https://helpx.adobe.com/in/acrobat/using/allow-or-block-links-internet.html but I have already done this. I added the folder path to enghanced security, turned of protected view, turned off Enhanced Security. I also ran a repair on Acrobat.

[Amal.]

Hello,

As it seems to be a file specific issue, is the file present locally on your computer or is it on a shared network? 

Pleas try to download the file locally to your computer and try to open. Could you please share the file over a secured  email - doccsup@adobe.com for testing purpose.

Regards,

Amal

[liztapanes]

Hi Amal, The issue is resolved. The problem was a long file name. Thanks.

[Amal.]

Hello 

Thanks for confirming that. We are glad to hear that the issue is resolved for you.

Feel free to contact us for any assistance in the future.

Regards

Amal

[Wing See Vivi38777125kbfx]

I am having the same issue, and setting the Preference did not resolve it. The files are in nested folders and they do have longer names. I also tried adding the path of a particular file but Adobe does not allow that.  The user having this issue is using Windows 11 Adobe Pro, while I have other Adobe Pro Windows 10 user able to open the file with no issue.

[Scott2664426046la]

Just had the same exact issue but from a link in a PDF document....got the same "not allow" message and editing the security settings did not help. Once I shortened the file name the link worked perfectly.

[Anna28458012tfvc]

Hi! I had the exact same problem on one machine. It is running Windows 11 with Adobe 2020. All of the files that she could not open were files that I had downloaded for the staff. The options for Enhanced Security did not work for me, so as a test I opened them and printed them as "Microsoft Print to PDF" and it resolved the issue. Not sure if this is helpful to anyone else, but wanted to share the information.

[Wing See Vivi38777125kbfx]

I'm encountering the same issue. Changing the Preference doesnt work, and I am not able to open the file to try the print "Microsfot Print to PDF" option.