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Adobe acrobat doubles numbers if they are between dashes?

New Here ,
Jul 16, 2024 Jul 16, 2024

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Hello, 

I've encountered a problem that I desperately need to solve. So my PDF have some product codes in it, in the form of digits, like 011-168-2391. Everything looks fine until you try to copy / paste it. If you copy "011-168-2391" then the pasted code will be 011-168168-2391, so I guess that the number between the dashes gets doubled, but why? How can I turn this off? The same will happen if I copy "011-168-168-2391" and I'll get "011-168168-168168-2391". 

 

Thank you in advance,
Thomas

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Community Expert ,
Jul 16, 2024 Jul 16, 2024

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This is usually the result of how the file was created. Do you know how it was made, and do you have control over it?

If not, there's not much you can do, short of re-creating it from scratch, by exporting the pages as images, creating a new PDF from those images and running OCR ("Recognize Text") on the new file.

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New Here ,
Jul 16, 2024 Jul 16, 2024

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Thank you for your response! 

Yes, the file is mine, made on ms 365 publisher. Will everyone that has access to the PDF be able to use OCR? Because it's meant for my company's clients.  

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New Here ,
Jul 16, 2024 Jul 16, 2024

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I just exported as pdf and this happens when I open it in Acrobat. The file contains images and textboxes, nothing too complicated. 

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New Here ,
Jul 17, 2024 Jul 17, 2024

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Hey, please don't forget about me. Thanks! 

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Community Expert ,
Jul 17, 2024 Jul 17, 2024

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Without seeing the actual file it's very hard to help you with this issue.

 

To answer your question: "Will everyone that has access to the PDF be able to use OCR? "

No, but they won't need to. You only need to run it once on any file.

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New Here ,
Jul 18, 2024 Jul 18, 2024

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The file is not important. I figured that it happens even with new files that I create and export them to PDF. I just created a textbox with the digits "011-198-2848" and exported to PDF and the same happens. When I copy and paste it, I get 011-198198-2848. This happens only in Acrobat. When I open it in a browser everything works fine. However, this is not a solution for me, because I don't want to bother my clients with such extra steps, like "you should right click, open with, etc." Thank you again!

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Community Expert ,
Jul 18, 2024 Jul 18, 2024

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What exact command are you using in Publisher to generate the file?

And it is important to see the file, so we can see if this information exists at the file level (regardless of Acrobat), or if it's something that Acrobat adds to it or misinterprets in it.

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New Here ,
Jul 18, 2024 Jul 18, 2024

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I just go to file --> export --> publish to pdf. I'm sending you a file. Try to open it in a browser as well, where it works as it should. Thanks!

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Community Expert ,
Jul 18, 2024 Jul 18, 2024

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I believe that is an MS command. You should try an Adobe command to create the file, such as the Adobe PDF printer, or the Acrobat PDFMaker plugin, if it exists in Publisher.

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New Here ,
Jul 19, 2024 Jul 19, 2024

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Wow, thank you, it worked! I didn't export it as a PDF, but instead I clicked print pdf and saved it and this way it works fine! However my links doesn't seem to work with this method. I hope there's a solution for that. Thank you though! 

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Community Expert ,
Jul 19, 2024 Jul 19, 2024

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No, because that process "flattens" the file and removes all links, fields, comments, etc.

You should be able to copy and paste them from the original to the new file, though.

 

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New Here ,
Jul 23, 2024 Jul 23, 2024

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Another problem surfaced, the exported pdf is 10 times larger than the first one. I don't know why it makes a 2mb file 20mb. I can't find any plugin either. It is essential for the file to be maximum 2mb, because we are connected to a distant server and the download speed is 0.2 mb/s with the vpn turned on. 

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