Adobe Acrobat Freezing constantly.

[Rodney34355046q1uf]

Over the last few days, everytime I and a few other Adobe Acrobat users just open the app, it hangs and we need to wait for it to respond. Sometimes it works, but it is unpredictable. This was not an issue last week. I have updated to the newest version via updates yet it still happens. I paused virus scanning w/o any improvement. 

I also tried to disable enhanded security and protected mode, but that does not seem to help either.

Do you have any suggestions, this is quite annoying. 

[TremainEvent]

Yes, the base plan has plenty of features for reviewing and organizing PDFs.

[m78946180]

Creating a free Adobe account and Signing in seemed to resolve freezing for several clients - September 2024

[Kayvan2985462263zc]

a free Adobe account probably wouldn't let me use Accrobot Pro's features, plus i can't use another account in the work environment.  TBC i just got BlueBeam free viewer and it works a charm. Phew, no more freezing!!

[alin_7685]

Having the same trouble here. What am I paying for? 

[andrewr25264916]

Same problem here. I have been dealing with this for months.

I have uninstalled and reinstalled, went from 64 bit to 32 bit, dissabled "new Acrobat", and nothing actually fixes the program freezing.

I did close outlook and Adobe seemed to work just fine. Not sure what thats about.

I guess i will have to close outlook every time i need to edit or work on a pdf file. 

[Ayush Pant]

Can you please share us the logs so that we can investigate this issue further.

Steps

1. Close Acrobat
2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
3. Select Start Diagnostics.
4. Now Open Acrobat and reproduce the issue.
5. Select Stop Monitoring, and share the log ID with us.

Thanks
Ayush

[chris_9650]

Try going into preferences > Security (Enhanced) and then:

Enable Protected Mode at startup - Uncheck
Protected View - Set to Off
Enable Enhanced Security

I've had to do the above in addition to / in lieu of disabling the new experience.
I've had some success with this ... it certainly is concerning to me to have to do this ... especially security features but if the application doesn't function at all and users keep complaining I'm not sure what else to do here. It's been months on my end as well ... keep hoping the next update fixes the behavior but it doesn't. All the cleanup stuff is nonsense, I've had new out of box, fresh updated and SFC /scannow checked Windows 11 installs with new clean installs of Adobe Pro and Adobe Reader all exhibit the same freezing, lock-up / jutter-lag or crash behavior.

I'm almost ready to block updates and go with an older version pre-summer if I can find an installer. Unfortunately we're on an Adobe VIP license/setup and stuck in the continuous track. 

[chris_9650]

Try going into preferences > Security (Enhanced) and then:

1. Enable Protected Mode at startup - Uncheck
2. Protected View - Set to Off
3. Enable Enhanced Security - Uncheck
   
   I've had to do the above in addition to / in lieu of disabling the new experience.
   I've had some success with this ... it certainly is concerning to me to have to do this ... especially security features but if the application doesn't function at all and users keep complaining I'm not sure what else to do here. It's been months on my end as well ... keep hoping the next update fixes the behavior but it doesn't. All the cleanup stuff is nonsense, I've had new out of box, fresh updated and SFC /scannow checked Windows 11 installs with new clean installs of Adobe Pro and Adobe Reader all exhibit the same freezing, lock-up / jutter-lag or crash behavior.
   
   I'm almost ready to block updates and go with an older version pre-summer if I can find an installer. Unfortunately we're on an Adobe VIP license/setup and stuck in the continuous track. 

[alexbkc]

my freezing issue was resolved when memory was added to my computer.  have not seen the issue anymore.  it was just annoying having the freeze

[janetr63454133]

Agree. i've tried many of the suggestions from this community thread but it keeps happening. very, very, annoying. 

[creative explorer]

@janetr63454133 @alexbkc I recently replaced my battery in my laptop, and since then, I noticed some apps would freeze if I had Chrome opened. I have now switched to Edge (sigh), and so far, knock on wood, it has been relatively good. 

Not sure why all of sudden, why Chrome is acting up. For me, Edge works

[konrad_7105]

Im so frustraded. Nothing helps. Acrobat drives me crazy so much!!!!!!! This s**y app freeze avery few seconds. Its imposible to use it. WTF?!

[Nin316611376og8]

I have been experiencing the same issue for months now. Despite multiple remote sessions with Acrobat support, the problem still persists. They keep attributing the issue to the AutoCAD PDF drawings I'm working on, which I find strange because I have been handling similar PDFs for years, and this issue only started occurring this year. I just finished another remote session today, and unfortunately, the issue remains unresolved. At least the last support agent mentioned that it is a bug and that their engineering team is working on a fix. I hope this gets resolved soon, as it has been affecting my work.

[Pobrecitojose]

I have a friend who runs the drawing department for a major world firm (consultant) and told me they switched to Foxit a couple of years ago, and that for CAD, it is perhaps the best application to combine with, much more flexible, robust and compatible. (good Luck!)

[janetr63454133]

Agree completely. It has been happening to me for months now. I have tried most of the suggestions on this thread. Last week I downloaded Foxit, and i am trying it (you get some days free) before possibly switching to it. So far it is working well. It is also cheaper. 

[kristy_5330]

I also have been experiencing constant freezing of the app for some time and it has progressively gotten worse.

I have tried nearly all the suggetions on this thread - however the app freezes so much it is near impossible to try and change any settings within it.

Would love to know if there is a solution in the pipeline?

Or if anyone can recommend a different app would be great!

[janetr63454133]

I have switched to Foxit. Good so far.

Janet
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