Adobe Acrobat Freezing constantly.

[Rodney34355046q1uf]

Over the last few days, everytime I and a few other Adobe Acrobat users just open the app, it hangs and we need to wait for it to respond. Sometimes it works, but it is unpredictable. This was not an issue last week. I have updated to the newest version via updates yet it still happens. I paused virus scanning w/o any improvement. 

I also tried to disable enhanded security and protected mode, but that does not seem to help either.

Do you have any suggestions, this is quite annoying. 

[j.calo · Accepted solution]

Adding this setting to our environment (via a GPO) seemed to have resolved our slowness/freezing issues with Acrobat Pro. 

Edit>Preferences>Security enhanced>uncheck "Enable Protected Mode at startup".

A few years ago, we applied this setting to Adobe Reader using a group policy setting. Back then, Adobe Reader was exhibiting slowness and freezing when launching PDFs from one of the financial application that gets used across the enterprise. However, it seems that we never applied this same policy for Acrobat Pro. We noticed this on Thursday, and then updated our policy to include the same reg key for Acrobat Pro. 

These are the reg keys in question that configure the policy:

Path (for Reader): SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown
Path (for Acrobat Pro): SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Reg Value Type: DWORD
Reg Value Name: bProtectedMode
Reg Value Data: 0

I don't expect this to work for most folks in this thread since it seems that many have already tried, but I wanted to mention it anyways. 

[Jared35141547qmz3 · Accepted solution]

So was able to get the issue resolved after a couple of additional contacts with support. It involved:

- disabling "New Acrobat"

- in Add/Remove programs in Windows, repair any and ALL Microsoft Visual C++ reistributables that allow you, any that don't allow the repair simply remove

- run the Adobe Acrobat repair install

And that's pretty much it. Reboot the computer and it was good to go. Running as fast as it did before all the bugs started popping up. Hope this helps

[janetr63454133]

Agree. i've tried many of the suggestions from this community thread but it keeps happening. very, very, annoying. 

[creative explorer]

@janetr63454133 @alexbkc I recently replaced my battery in my laptop, and since then, I noticed some apps would freeze if I had Chrome opened. I have now switched to Edge (sigh), and so far, knock on wood, it has been relatively good. 

Not sure why all of sudden, why Chrome is acting up. For me, Edge works

[konrad_7105]

Im so frustraded. Nothing helps. Acrobat drives me crazy so much!!!!!!! This s**y app freeze avery few seconds. Its imposible to use it. WTF?!

[Nin316611376og8]

I have been experiencing the same issue for months now. Despite multiple remote sessions with Acrobat support, the problem still persists. They keep attributing the issue to the AutoCAD PDF drawings I'm working on, which I find strange because I have been handling similar PDFs for years, and this issue only started occurring this year. I just finished another remote session today, and unfortunately, the issue remains unresolved. At least the last support agent mentioned that it is a bug and that their engineering team is working on a fix. I hope this gets resolved soon, as it has been affecting my work.

[Pobrecitojose]

I have a friend who runs the drawing department for a major world firm (consultant) and told me they switched to Foxit a couple of years ago, and that for CAD, it is perhaps the best application to combine with, much more flexible, robust and compatible. (good Luck!)

[javier_3245]

I am in the same boat as you. I use Acrobat to mark and check Revit and CAD PDF drawings.  Every time I open a PDF, this thing freezes within less than a minute. It is just getting impossible to use. 

[janetr63454133]

Agree completely. It has been happening to me for months now. I have tried most of the suggestions on this thread. Last week I downloaded Foxit, and i am trying it (you get some days free) before possibly switching to it. So far it is working well. It is also cheaper. 

[kristy_5330]

I also have been experiencing constant freezing of the app for some time and it has progressively gotten worse.

I have tried nearly all the suggetions on this thread - however the app freezes so much it is near impossible to try and change any settings within it.

Would love to know if there is a solution in the pipeline?

Or if anyone can recommend a different app would be great!

[janetr63454133]

I have switched to Foxit. Good so far.

Janet
Sent from my iPad please reply to jmr@janetrennie.com
Mobile number 07787503169

[Geoffrey36035439asgp]

We have teachers that use Acrobat for editing PDF's and one particular teacher uses it heavily for combining PDF's.  Not only does it become "Not responding" and freezes for 10, 20, 30 seconds it eventually causes everything else on the machine (Edge, Chrome, Outlook, Word) to become unresponsive. 

A reboot fixes this but then after so many reboots with unresponsive apps causes additional issues and sync errors.  

This is costing us in support, time and wasted effort. 

We will try the marked answers listed in here for the GPO and repairs but will also look at Foxit as a solution.  This seems daft considering a 3rd party has a more robust editing tool than the company that designed the original. 

[TremainEvent]

Don't bother with the solutions. Make the change, and don't look back. You've likely wasted enough time and resources trying to fix it or unfreeze your computer. Don't send reports to support; it's a total cluster F. They are slow, and sometimes totally ghost you. Don't uninstall and reinstall; just uninstall. 

[Richard22255945d5cj]

AGAIN, MY ADOBE PRO APPLICATION IS JUST SPINNING W/ A NON RESPONSIVE ERRORS. IT TAKES 5 MINUTES TO MOVE INTO ANOTHER SHEET. WORKS SOMETIMES AND MOST IT DOES NOT....

ADOBE IS HORRIBLE AND I WILL BE CANCELLING MY SUBSCRIPTION. I HAVE BEEN DEALING WITH FREEZES, NON-RESPONSIVE ERRORS, REBOOTING MY MACHINE, REINSTALLING, ETC.

USER SHOULD NOT  HAVE TO MODIFY CODE, REINSTALL, ETC. TO GET THIS SOFTWARE TO WORK. IF ADOBE CANNOT CREATE A PRODUCT THAT WORKS THEY SHOULD NOT CHARGE MONEY. WE PURCHASE A SUBSCRIPTION UNDER THE IMPRESSION IT THE BEST OUT THERE SAVING US HOURS OF PRODUCTION TIME. IT'S COSTING MORE MONEY IN PRODUCTION TIME TO SIMPLY CERTIFY DOCUMENTS OR REVIEW AND THEY ARE SMALL FILES.

RECOMMEND GOING ELSEWHERE SINCE IT'S A WASTE OF MONEY AND TIME. MANY USERS ARE EXPERIENCING THE SAME ISSUE IN THIS THREAD WITHOUT ANY RESOLUTION FROM ADOBE. ALSO, NOT ONE SHOULD HAVE TO SHARE A CRASH REPORT....IT SHOULD SIMPLY WORK!

NOT WORTH THE MONEY, TIME, OR FRUSTRATION.....IT SHOULD SIMPLY DO THE JOB AS ADVERTISED.

[Rachel38744444mgd4]

everytime i use acrobat my computer freezes at some point. Each year adobe lets me down more and more. So tired of having to restart my computer daily solely because all my adobe programs run into problems