Adobe Acrobat is not responding

[danieli4827846]

Hi there,

Since 15.02.2025 Adobe Acrobat Pro halts when opening any kind of .pdf file! This happens on a Windows 11 Pro platform with every application on it, includind the OS as well, up to date! The only solution to open an .pdf file is to unlog from Creative Cloud, this makes Acrobat Pro unusable, uninstall Acrobat Pro, install Acrobat Reader and open any kind of .pdf file without any problem. There is a major issue for my company, the fact that I'm not able to use Acrobat Pro as I use to use it in the past.

Please do all the necessary diligences in order to solve this issue.

Looking forward to hear news from you,

Yours,

Claudiu Nemes

[creative explorer]

@danieli4827846 I have a feeling with having Acrobat Reader then remnants of Acrobat Pro is conflicting each other. I would uninstall with Adobe Cleaner from Adobe's website, which can fix many common problems such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once that is done, I go back to the adobe.com and install Acrobat Pro. And hopefully, that resolves the issue