Adobe Acrobat is stuck on a blank loading screen

[Yoav308381994v6b]

Hello,

After trying to optimize a PDF. Suddenly, a few secounds after I open Acrobat, a blank loading screen appears. The circle is turning but nothing happans until I force shut to program. I've tried to reinstall, but it appears again. Any help will be appreciated!

Many thanks,

Yoav

[KY9012]

I have already updated my Adobe Acrobat to the latest version 2023.008.20421 however the blank loading problem still keep on appearing.  Why is Adobe so bugged now?  It's making work very unbearable. 

[KY9012]

Here is a screenshot of the issue.  It's extremely prevalent.  I can't open 3 PDFs without this popping up.

[Amal.]

Hi there

The issue is already known to our engineering team and its is being worked on.

The fix will be available in the future updates.

Thanks for your patience.

~Amal

[slipd]

Try unistalling using this tool - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com) 

After uninstalling try reinstalling - you can use this link How to download and install Acrobat DC subscription on your computer (adobe.com) or by installing the CC desktop app -How to download the Creative Cloud desktop app (adobe.com)

^^ Pretty sure this sorted me out 😉

[tracyp5885338]

I THINK I SOLVED IT!!!

Go to... System Setting/Login Items/Allow in the Background...turn off Adobe Acrobat Reader.

I did this and my files are working again. No loading box. I have opened numerous files, numerous ways and it works.

You will just have to be on top of checking for updates.

You are welcome!

[dbrz394]

I've tried the solutions posted here, and nothing works because the instructions are incomplete. This is what you actually need to do:

1. Clean uninstall with the Acro cleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
2. Reboot.
3. Install with the latest Creative Cloud because installs are now only allowed through Creative Cloud.

These are the missing steps:

• Go to C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL.
• Delete the folder there named cefWorfklow.

The Problem Was: Acrobat Pro is unusable. The application starts, a blank window pops up for a couple seconds (it's the device activation window) then it disappears, then the application closes.

I'm on Windows 11 Pro. The fault is logged in Windows Event Log:

Faulting application name: adobe_licensing_wf_acro.exe, version: 1.8.0.7, time stamp: 0x6501aca7
Faulting module name: NahimicOSD.dll, version: 2.2.23.0, time stamp: 0x61b7fd89
Exception code: 0xc0000005
Fault offset: 0x0000000000014aa0
Faulting process id: 0x0x1C98
Faulting application start time: 0x0x1DA3278E3F2ED7E
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe
Faulting module path: C:\ProgramData\A-Volute\A-Volute.28054DF1F58B4\Modules\ScheduledModules\x64\NahimicOSD.dll
Report Id: 3b3e0276-51e3-433e-9538-0f2c3208deb0
Faulting package full name:
Faulting package-relative application ID:

[Shmoopadoop]

Thankyou!

[izabela29132603n4hr]

Nice. sLooks like its time to check alternatves for acrobat. I dont have any time to check every solutions, which all this great people offered. 
very dissapointed with software and lost a lot of time