Adobe Acrobat would load to long before we can view the tiff images in pdf viewing, we are using this to quality check images that we process, we have not encountered this problem when we are using Acrobat X Pro but after upgrading to CC we are struggling to open tiff files to pdf using Acrobat.
The main issue that we are having is that selected users in the same machine will have different experience on opening tiff files to Acrobat, some have no issue and others will experience unresponsive Acrobat, then after a lenghty time the image will be viewable in pdf but it took a lot of time to load the image, other than raster images (tiff, png, jpeg) other extension are working fine (eps that we are using in our process)
We also tried reseting the preferences setting in "AppData/Roaming" to no avail, affected users will still experience the issue after reseting the preferences.
For reference we are using the preference setting below, this is the only changes we did with the preferences.
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Replies
Hi Amal,
As mentioned in my main post, issue is user base and all tiff images which are dragged to Acrobat would take to long to load - aside from tiff images such as pdf, eps and other extension that are not rastered image then we dont have any issue, also some users on the same machine don't have the same experience with others, we also did tried to reset the preferences to no avail, we also tried re installing the Acrobat.
Acrobat version is as shown below:
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