Adobe acrobat not responding on mac

[gina_8314]

Im tryng to views files, which show on the cloud, but nothing is opening or showing up at all. When i tell it to download, it says its done, but when i try to open it, nothng happens

[AnandSri]

Hello @gina_8314

I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.

Could you please share more details about the issue? Are you trying to view the PDF files on the Acrobat desktop app, or through the Adobe Online services? Are you on a Mac or Windows machine, and what is the version? 

If you are using the desktop app, please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

For online services, use a different browser, sign in using your Adobe ID (email) associated with the license/subscription, and try downloading the files. Use a different network connection type, like connecting to a mobile hotspot or a LAN connection, temporarily disable any security software, and try downloading the files. Save the file locally, like to the desktop or documents, then open the file from the Menu section of the Acrobat desktop app > Open > choose the file location.

Try opening the files in a browser from the Acrobat online services: https://adobe.ly/4gsv8nN

Let us know how it goes, we're here to help, just need more info.

Thanks,

Anand Sri.