• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Acrobat now appears in Outlook and I do not have it installed

New Here ,
Nov 04, 2024 Nov 04, 2024

Copy link to clipboard

Copied

Out of 175 users at our company, only 2 own Acrobat products so why does my Outlook now show different Adobe Acrobat buttons all over it?  There is NO add-in within Outlook that I can remove.  The main screen of Outllok ash "Convert to pdf" and then the user has to "authorize" it.  There is a Share a Link in an email for Acrobat etc.

 

We only use Adobe Sign in Teams and do not want ANY of these Adobe buttons in Outlook.  I do not use Acrobat so how do I remove it if t's not listed as an Add-ins?  How do I tthen remove it from all of our users in InTune if it's not listed as an add-in?  

TOPICS
Create PDFs , General troubleshooting , How to

Views

539

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 04, 2024 Nov 04, 2024

Copy link to clipboard

Copied

Hi @master_Unicorn5C68,

 

Hope you are doing well. Thanks for writing in!

 

Disable the Add-in: You can disable the Adobe Document Cloud add-in in Outlook:

    • Open Outlook.
    • Go to File > Options > Add-ins.
    • Select “COM Add-ins” from the Manage drop-down and click “Go”.
    • Deselect “Adobe Document Cloud for Microsoft Outlook - Acrobat” and click "OK"

Sometimes, residual files from a previous installation can cause this issue. Use the Adobe Cleaner Tool to remove any leftover files:

    • Download and run the Adobe Cleaner Tool.
    • Follow the instructions to clean up any remaining Adobe files.

If this does not help, you can try the below settings:

 

Go to Start Menu-> Registry Editor-> Location:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook

To completely disable the add-in set DWORD  LoadBehavior to 1 in the following registry key

 

Hope this helps.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2024 Nov 05, 2024

Copy link to clipboard

Copied

There is NO add-on for Adobe showing in Outlook else I would have disabled it.  Does this mean we can't even use Adobe Reader free without getting stuck with Adobe in Outlook?  

That add-in also does not exist in the registry.   I've been using Outlook and free Adobe REader for years and this add-in JUST showed up last week.  If I click on it, is says "Adobe Acrobat for Microsoft Teams and Outlook."

We want it gone.  It's on all of our laptops at our company and we did not approve this to be added.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 06, 2024 Nov 06, 2024

Copy link to clipboard

Copied

Hi @master_Unicorn5C68,

 

You can try the steps mentioned here in Microsoft Support for reference:

Turn an add-in off for Outlook for Windows - Microsoft Support

 

Let me know if this helps.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 06, 2024 Nov 06, 2024

Copy link to clipboard

Copied

Within that Addins it opens OWA and Adobe is not shown as installed as it shows "Add" like it's not there.  I don't have the issue in OWA only in Outlook Classic Desktop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 06, 2024 Nov 06, 2024

Copy link to clipboard

Copied

@master_Unicorn5C68 If I open File-. Options-> Add-ins, on Outlook, I do see the list of Add-ins that are active on my desktop application.

 

Then, clicking on the Go button to the right of Manage Add-ins gives me the option to disable any add-in that I want removed from the app.

 

Let me know if this is not what you see.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2024 Nov 07, 2024

Copy link to clipboard

Copied

After reinstalling Adobe Reader Free, the add-in is there but is is DISABLED.  How do I get someone from Adobe to fix this?  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 08, 2024 Nov 08, 2024

Copy link to clipboard

Copied

LATEST

@master_Unicorn5C68 Another setting to disable would be Preferences-> Adobe Online Services-> uncheck the below-shared options.

SS_0-1731061114425.png

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines