Adobe Acrobat opening files slowly

Report · Dec 03, 2024

I worked for an MSP and observed adobe open files very slowly across the board for several clients. The pattern I've typically observed is - it will not happen with the first file they open. The program will already be open when they attempt to open another file, and then nothing will happen for 30 seconds, sometimes longer, then it opens. These are relatively light pdf files it'll happen to.

Any ideas on what could be happening or has there been any report of an influx of these cases? On a side note, I've tried turning off enchanced security.

Report · Dec 12, 2024

Hi @Jonathan21781901qc4u

Apologies for the problem. Could you please share us the logs so that we can look into the issue

Steps

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

Regards

Ravi

Report · Feb 25, 2025

Hi @Jonathan21781901qc4u,

Hope you are doing well. Sorry for the trouble, and the delayed response.

We made many stability and performance enhancements with the subsequent releases of the application.

Would you mind updating the app to the latest version (2024.005.202421) and let us know if the issue is fixed for you?

If not, please share a screen recording of the entire event, and logs from your machine: https://adobe.ly/4gZBjyj. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

-Souvik