Adobe Acrobat Preflight broken

[4ntonios]

Hello,

I have installed the latest version of Acrobat from the CC. After i tried to run the Preflight, it says its installing preflight, so i waited. After some time i restarted the acrobat and it said, that it has finished installing Preflight.

So i ran it, but didnt load any presets into it. (not even the default ones) ... so i decided to import the kfp files into it manually - some did work, some didnt.

The one i desperately need is the "convert fonts to outlines" and i believe this one is in the Acro2015.kfp - but i cannot import it "Unable to import Preflight profile file Acro2015.kfp"...
I am using Windows 11 Pro. I tried reinstalling acrobat but the behaviour was the same. Installed also the Optional update 22.003.20263, didnt fix the problem.

[Karl Heinz Kremer]

If some weird behavior survives a re-install, I use the Acrobat Cleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), which removes all traces of Acrobat from your system. I would try that and then re-install from a fresh download. If this still does not fix your problem, there may be something wrong with your system, and Acrobat may not find e.g. a library that it needs to do it's job, or it could be due to a corrupt font (I had a problem with that many years ago when dialogs kept coming up blank). In that case, I would assume that getting in touch with Adobe's customer support is advised. They know how to look for log files and more importantly, knowhow to interpret those.

[4ntonios]

Thank you for the answer.

[4ntonios]

Unfortunately it didn't help... i have no idea how to contact customer support, because their page always leads me here. They have no dedicated support for individuals, seems they support only corps and teams.

[Karl Heinz Kremer]

You should be able to go to https://helpx.adobe.com/download-install.html you should see a "Contact Us - Start now" just before the page footer. Do you see that? 

[4ntonios]

I did... and it redirects me here: https://helpx.adobe.com/contact.html

[Karl Heinz Kremer]

I just checked, and it works for me (it starts the chat client). I don't work for Adobe, so I don't know what's going on behind the scenes when you click on that link/button, and how they filter regarding who gets to access the chat feature. Are you logged into your Adobe account? 

[4ntonios]

Oh, i had cookies disabled - currently with support. Thanks for letting me know so i could dive deeper into it.

[Serene_nature15C3]

Hi @4ntonios 

Our engineering team is still working on this issue.

Also, as a workaround, please try to Disable the sandbox feature in Acrobat (under Preferences > Security (Enhanced) > Enable Protected Mode at startup (Preview)). In the case of empty Profiles (or generally), it is advisable to remove the Preflight preferences (%APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous) to get fresh libraries/profiles after the sandbox is disabled.

Note: keep a backup of the folder before removing it from AppData, as any custom profiles might get lost during the removing/renaming of folders.

Regards

Amal

[Serene_nature15C3 · Accepted solution]

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal