Adobe Acrobat Pro 2020 freezes when optimizing large PDF files

[PST204]

Hi, I'm having the issue with Acrobat Pro 2020 freezing towards the end of optimizing a large PDF file (~1,400 pages) with 100% disk usage on Task Manager. I've been trying to figure out this issue for quite a while and have tried a few things while troubleshooting:

• Updated to latest software version
• Ran a repair on the software
• Uninstall and re-installed software
• Upgraded to a SSD
• Move the larger PDF from a shared drive to the local computer
• Reloaded the computer with a fresh Windows install and just had Acrobat Pro 2020 installed and the PDF file locally on the computer

I can provide the process dumps I gathered while the issue was occurring. If anyone could give me a little guidance here, it would be greatly appreciated.

Thanks,

-Patrick

[PST204]

Any help would be appreciated-- thanks!

[irasiegel]

I just had the exact same problem with a 1700 page document. 
It took days to optimize, and then froze on last page.

[S. S]

Hi @irasiegel,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Do you still experience the issue? We rolled out a planned update (20.005.30748) which has many stability and performance improvements.

Would you mind updating your application to the latest version and letting us know if the issue is fixed?

-Souvik